DESCRIPTION
At Amazon, our aim is to be the most customer-centric company on earth. Our customers' experience is influenced significantly by how we fulfill and deliver customer orders. The goal of Amazon's Delivery Service Partner (DSP) Management Team is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost-effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best-in-class experience through the introduction of pioneering new products and services in the last mile arena.
We are looking for a dynamic, organized, self-starter to join as an Account Coordinator for the Last Mile team. This role will provide support to new Delivery Service Partners (DSPs) joining Amazon via a new entrepreneur program.
The successful candidate will work closely with the DSP Account Management Team and Program Managers in a fast-paced last mile organization. This person will provide hands-on support to ensure a DSP account is set up accurately and ensures accurate payments to the supplier through managing complexities such as incentive payments, changes to fleet numbers, and managing invoice queries and exceptions.
Key responsibilities:
Provide best in class support for DSPs to ensure account creation is established in a timely manner.
Setting up payment processes unique to the new entrepreneur program.
Dealing with supplier-related issues and seeing them through to satisfactory completion.
Be able to work with data to identify trends and generate initiatives to improve metrics.
Partner with Finance, Program, and Account Management functions and 3rd party vendors supplying DSP services to ensure DSP onboarding and payments are executed timely.
Liaise with Account managers and ensure that all suppliers are ready to deliver on their required labor and vehicle requirements for peak period.
Support DSPs to resolve invoice queries within internal SLAs.
Track metrics and provide reports to leaders of health of DSP progress.
Proactive in identifying issues and implementing process improvements to payment/invoicing processes.
Ensure relevant business grants / Veteran incentives are paid in line with internal standard operating procedures.
BASIC QUALIFICATIONS
Languages: Proficient in Spanish & English.
Completed Bachelor's Degree or equivalent experience.
Knowledge of Microsoft Office - particularly Excel, Tableau, and SQL.
PREFERRED QUALIFICATIONS
Competent leadership skills with ability to motivate others.
Knowledge of invoice or payment systems.
Last Mile industry or Retail/Hospitality/FMCG Operations experience.
Additional languages.
Ability to problem-solve quickly drawing on data and analytical skills.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use, and transfer the personal data of our candidates.
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