Job Description:
PURPOSEThe role of the Customer Success Manager allows you to work remotely from Spain. You will ensure seamless collaboration between our organization and the Dental Support Organisation. This role is responsible for overseeing the planning, coordination, and execution of initiatives to meet the demands of the Dental Support Organisation, ensuring that the right teams are briefed, supported, and aligned while managing workflow and development to achieve mutual success.
ACCOUNTABILITIESCollaborate with Dental Support Organisation (DSO) stakeholders and internal teams to develop strategic plans that align with the objectives and priorities of both organizations.Understand and prioritize the demands of the DSO, ensuring that resources are allocated effectively to meet their needs while maximizing efficiency and profitability.Coordinate with cross-functional teams to ensure that they are adequately briefed on DSO requirements, providing guidance and support as needed to ensure alignment and understanding.Oversee the workflow between our organization and the DSO, identifying opportunities for improvement and implementing solutions to optimize processes and enhance collaboration.Monitor the progress of initiatives and projects related to the DSO partnership, identifying potential risks and barriers and implementing strategies to overcome them.Serve as the primary point of contact for the DSO commercial team and address any issues or concerns in a timely and effective manner.Help establish metrics and KPIs to track the performance of the DSO partnership, regularly assessing progress and identifying areas for improvement.
Job Requirements:
KNOWLEDGE, SKILLS & EXPERIENCECritical Knowledge and Qualifications:University DegreeCritical Skills/Technical Know-How:Experience leading complex projects with commercial impactLead projects in a highly effective and independent manner, mobilizing teams to deliver on customer priorities & commercial impactStrong experience implementing processesFluent level of the English and Spanish languagesCritical Experience:5+ years of experience in account management3+ years of experience in customer success.
CRITICAL SUCCESS FACTORS AND KEY CHALLENGESMature personality able to deal with different stakeholders with varying seniority, age, and nationality.Global overview and understanding of Ormco/Envista business strategy.Strong communication skills to connect and influence.
Operating Company:OrmcoOrmco is a global leader and innovator of high-quality orthodontic products and solutions, including brackets and wires. For more than 60 years, our team has partnered with the orthodontic community to help create over 20 million smiles in more than 140 countries. We build trusted relationships rooted in respect and understanding.
Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services.
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