Job Description: PURPOSE The role of the Customer Success Manager can be performed remotely from Spain. You will ensure seamless collaboration between our organization and the Dental Support Organisation (DSO). This role is responsible for overseeing the planning, coordination, and execution of initiatives to meet the demands of the DSO, ensuring that the right teams are briefed, supported, and aligned, and managing workflow and development to achieve mutual success. ACCOUNTABILITIES Collaborate with DSO stakeholders and internal teams to develop strategic plans that align with the objectives and priorities of both organizations.Understand and prioritize the demands of the DSO, ensuring that resources are allocated effectively to meet their needs while maximizing efficiency and profitability.Coordinate with cross-functional teams to ensure they are adequately briefed on DSO requirements, providing guidance and support as needed to ensure alignment and understanding.Oversee the workflow between our organization and the DSO, identifying opportunities for improvement and implementing solutions to optimize processes and enhance collaboration.Monitor the progress of initiatives and projects related to the DSO partnership, identifying potential risks and barriers and implementing strategies to overcome them.Serve as the primary point of contact for the DSO commercial team, addressing any issues or concerns in a timely and effective manner.Establish metrics and KPIs to track the performance of the DSO partnership, regularly assessing progress and identifying areas for improvement. Job Requirements: KNOWLEDGE, SKILLS & EXPERIENCE Critical Knowledge and Qualifications: University Degree Critical Skills/Technical Know-How: Experience leading complex projects with commercial impact.Ability to lead projects in a highly effective and independent manner, mobilizing teams to deliver on customer priorities & commercial impact.Strong experience implementing processes.Fluent in English and Spanish. Critical Experience: 5+ years of experience in account management.3+ years of experience in customer success.Experience working in the Dental industry is a MUST. CRITICAL SUCCESS FACTORS AND KEY CHALLENGES: Mature personality able to deal with different stakeholders – with different seniority, age, and nationality.Global overview and understanding of Ormco/Envista business strategy.Strong communication skills that will help to connect and influence. Please apply using an English CV... Operating Company: Ormco Ormco is a global leader and innovator of high-quality orthodontic products and solutions, including brackets and wires. For more than 60 years, our team has partnered with the orthodontic community to help create over 20 million smiles in more than 140 countries. We build trusted relationships, each rooted in respect and understanding. Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services, and recruiting agencies (Agency) to have been referred by the Agency free of charge. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening.
#J-18808-Ljbffr