Job Description:PURPOSEThe role of the Customer Success Manager plays ensuring the seamless collaboration between our organization and the DSO. This role is responsible for overseeing the planning, coordination, and execution of initiatives to meet the demands of the DSO, ensuring that the right teams are briefed, supported, and aligned, and managing workflow and development to achieve mutual success.ACCOUNTABILITIESCollaborate with DSO stakeholders and internal teams to develop strategic plans that align with the objectives and priorities of both organizations.Understand and prioritize the demands of the DSO, ensuring that resources are allocated effectively to meet their needs while maximizing efficiency and profitability.Coordinate with cross-functional teams to ensure that they are adequately briefed on DSO requirements, providing guidance and support as needed to ensure alignment and understanding.Oversee the workflow between our organization and the DSO, identifying opportunities for improvement and implementing solutions to optimize processes and enhance collaboration.Monitor the progress of initiatives and projects related to the DSO partnership, identifying potential risks and barriers and implementing strategies to overcome them.Serve as the primary point of contact for the DSO commercial team and address any issues or concerns in a timely and effective manner.Help establish metrics and KPIs to track the performance of the DSO partnership, regularly assessing progress and identifying areas for improvement.Job Requirements:KNOWLEDGE, SKILLS & EXPERIENCECritical Knowledge and Qualifications:University DegreeCritical Skills/Technical Know-How:Strong experience leading complex projects with commercial impact.Lead projects in a highly effective and independent manner, mobilizing the team to deliver on customer priorities and commercial impact.Strong experience implementing processes.Fluent in English and Spanish.Critical Experience:More than 5 years of experience in account management.More than 3 years of experience in customer success.CRITICAL SUCCESS FACTORS AND KEY CHALLENGESMature personality able to deal with different stakeholders – with different seniority, age, nationality.Global overview and understanding of Ormco/Envista business strategy.Strong communication skills that will help to connect and influence.Operating Company:OrmcoOrmco is a global leader and innovator of high-quality orthodontic products and solutions, including brackets and wires. For more than 60 years, our team has partnered with the orthodontic community to help create over 20 million smiles in more than 140 countries. We build trusted relationships, each one rooted in respect and understanding. We take that approach when we help orthodontists achieve their clinical and practice management objectives. We take the same approach when we help our team bring their personal best to work each day, ready to make a difference and reach their full potential.
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