.Cloud Adoption Manager - 2200033CApplicants are required to read, write, and speak the following languages: English, Spanish, Italian.Preferred QualificationsCloud Adoption is a newly-formed organization within EMEA Technology Cloud Engineering (TCE) group, having the mission to increase customer consumption growth by driving fast activation, nurturing an optimal ramp up and removing technical barriers.
Aligned to a territory and working together with Sales and Account Cloud Engineers (ACEs), the Cloud Adoption Manager will primarily focus on the post-booking side of our customer's lifecycle, ensuring a successful and sustainable cloud consumption growth.Role and ResponsibilitiesThe Cloud Adoption Manager will collaborate closely, as needed, with the relevant TCE teams to agree on specific activities and/or deliverables required in each of the accounts they are managing.
The ultimate goal is to improve usage and usage growth of Oracle Cloud while also creating a robust customer experience across the entire cloud adoption lifecycle.Drive a fast and smooth Customer activation:Strong focus on Activation for new cloud customers and/or workloads, minimizing time to first value and accelerating consumption growth.Provide standard methodology guidance on the Landing Zone in alignment with our Workload Architects activities.Equip the customer with the relevant knowledge for early usage.Manage the customer's Adoption Plan:Continuously monitor and review Adoption Plan with the customer to guarantee the progress according to their expectations, facilitating the value realization.Monitor and predict consumption fluctuations, define and execute corrective actions.Pro-actively monitor burn rates and provide consumption forecast.Assess churn risk (customer or service) and formulate mitigation plan.Detect and flag potential new workloads (to ACEs - Account Cloud Engineers) or new implementation opportunities (to internal implementation services - LIFT).Drive Go Live Assurance to guarantee success in this Critical Milestone for the customer.Provide "Longer Term" customer assistance on environment already in Production through Operations Monitoring and Optimization Advisory.Energize Customers interest:Share and/or recommend customer/ industry specific standard methodologies & content.Remove barriers:Assure progress and prompt resolution of SRs and escalations by engaging relevant teams and advocating for customers.Identify structural issues affecting customer use of Oracle Cloud and initiate conversations with relevant teams (Cloud Ops, Product management, Sales) to formulate a resolution plan.Act as a customer advocate for product features and requirements.Skills and ProfileTo fulfill the role of a CAM we are looking for individuals matching the following profile:Proven experience in Tech Cloud engineering roles with a track record of successful customer engagements