.Job Title : Senior Associate GameOps ManagerSummary : As the Senior Associate GameOps Manager, you will be joining our amazing Team in Barcelona, where you will be tasked with configuring CRM strategy, performing post-launch checks, and managing external communication channels to promote CRM campaigns.What You'll Do :Using internal tools to configure medium to high complexity CRM events, lifecycles, and campaigns; Working with QA to ensure error-free execution of our campaigns and lifecycles; Perform post-launch checks to monitor campaign performance and report any irregularities; Provide support and creative copy to assist our Community Manager, including Facebook and TikTok platforms; Preparing art briefs, writing engaging marketing copy, and reviewing asset quality; Collaborating with other teams across the business: Dev, QA, Art, Product, Solutions, Data Science, Social Media, and Customer Service.Ad Hoc Responsibilities :Providing ideas for new campaign concepts; Suggesting areas of improvements (tools, processes, events UI & UX); Managing and resolving configuration issues and escalating more complex issues that require cross-team collaboration or expert knowledge.What We're Looking For :Requirements :You have good technical knowledge and an eye for detail; You're passionateabout gaming and want to learn more about it; You have some experience of marketing campaign execution or QA; You're team-oriented - we achieve great results as a team, we also learn faster from one another; You have a good understanding of how to utilize different communication channels to achieve the best results; You demonstrate great written and spoken English, as communication skills are essential for daily communication with our global teams in London, Barcelona, Gdansk, and Lviv as well as our external communications with our customers; You have a strongsense of priorities to get things done in the most efficient way.Desirable Requirements :You are keen to learn; we're always able to learn more from those around us, while providing expertise in our own areas to others; You have experience using Jira and Confluence; You have great interpersonal skills and are able to communicate effectively with your team members and other teams across the business; You are super-organised; You are flexible and willing to work in a fast-paced environment; Experience in thegaming industry will be a plus; Experience as a CRM or LiveOps Manager will be a plus.Why Product Madness?You will be joining a global powerhouse where you will be part of a world-class talented team that creates remarkable hit games such as Heart of Vegas, Lightning Link, Cashman Casino, Mighty Fu, and Big Fish Casino. The success of these titles has led to over 400 million downloads and more than 50 million active users. But there is no stopping us there; we also have a new games team that is working on bringing new hit games to the market