Description : Here at Syneos Health we are currently recruiting for a Patient Engagement Lead. Syneos Health is the only fully integrated biopharmaceutical solutions organization purpose-built to accelerate customer success. We lead with a product development mindset, seamlessly connecting our capabilities to add high-value insights to speed therapies to patients and provide practical value to help our customers achieve their objectives. Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with,
but to make us easier to work for. Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you'll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives. Discover what our 29,000 employees, across 110 countries already know: WORK HERE MATTERS EVERYWHERE .
Why Syneos Health : We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program. We are committed to our Total Self culture - where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people. We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives - we're able to create a place where everyone feels like they belong.
Responsibilities for this role are as follows :
Leads the development, preparation, approval and distribution of materials relating to Patient Engagement tactics from sponsor contracting through to closure of Patient Engagement activities.
Leads the discussion and collaborates with study specific functional area leads to identify and evaluate fundamental issues pertaining to successful patient enrollment. Interpret data to make sound and justifiable business decisions and ensure solutions are documented and agreed.
Collaborates with study team to define and lead community outreach activities, including, but not limited to advocacy group liaison, attendance at local chapter events.
Acts as main POC and SME for Patient Engagement, communicating with client to provide timely project updates and project related fiscal information.
Collaborates with contracts and proposals development, project management, and clinical management to achieve contractual and financial project goals within specified timelines and high quality.
Develops initial PEP (Patient Engagement Plan) or reviews and provides feedback of first draft Patient Engagement Plan developed by assigned Patient Engagement Specialist (PES). Takes responsibility for periodic review of all subsequent updates as per scope of work.
Proactively identify the most appropriate vendor solution for the study and indication and per protocol specifics. Ensure vendor is qualified and contracted per Syneos Health SOPs/Wis and is loaded into applicable finance systems. Identify and independently resolve vendor related issues with LM notification.
Provide updates regarding vendor issues during both regional and Global team calls.
Ensures all project deliverables meet customer expectations including contracted deliverables, provision of accurate projections, reports and updates, together with ongoing risk assessment and proactive mitigation strategies. Completes and documents scope changes.
Contributes to departmental growth through internal and external business development opportunities either through support of pre-award opportunities or PE (patient engagement) consultation for existing projects already awarded to Syneos Health.
Serves as a mentor and/or provides project management oversight to more junior staff.
Leads or participates in change initiatives across and within the Site & Patient Access Business Unit.
Qualifications :
BA/BS in the biological sciences or related discipline in the natural sciences/health care field (e.g. RN).
Strong presentation skills, interpersonal skills, as well as a team-oriented approach.
Excellent verbal, written, communication and time management skills.
Ability to multitask under tight deadlines on several projects with specific and unique requirements, while providing attention to detail and high-quality work.
Ability to be flexible, adapt to change, work independently, as well as work as part of a team in a matrix environment.
Strong study-level and department-level operational experience with a track record of leadership and a willingness to challenge yourself to meet study, department.
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