.DescriptionExperience the power of a game-changing career.Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions in over 70 countries.If you're looking to grow and be inspired, as a Technical Support Advisor in Malaga (on-site), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.Career growth and personal development We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.What you will do in this role As a Technical Support Advisor on our team, you will:In a correct, customer-friendly, and efficient manner answer and/or solve complex technical questions or problems posed by customers via telephone or email.Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions.Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems.Per customer contact gather and document all relevant information into the system to ensure a high level of service is delivered.Keep up to date with all new developments in the technical area, networks, and consumer electronics relating to the position.Your qualifications Concentrix is a great match if you:Have a proficient or bilingual level of French and advanced level of English.Have a completed ICT training.Have knowledge of network architecture and Consumer Electronics products (wireless audio, smart displays, etc.).Have a good understanding of the MS Office environment.Are service-oriented, accurate, analytical, communicative, and have good telephone etiquette.It will be a plus if you have:A strong technical affinity, experience in the technical field.Experience in a Business-to-Consumer (B2C) or Business-to-Business (B2B) environment.If you feel you don't check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it's this or another role.What's in it for you In this role, we offer benefits that help you support your unique lifestyle:Full-time 39 hours/week permanent contract: Monday to Friday 09:00 to 18:00 - Salary 20,000 euros gross/year + up to 1,800 euros gross/year in bonus.Central location in Malaga.Bring-a-friend (referral) bonus opportunities.Full paid training on the company and the project you'll be working on
