Agilent inspires and supports discoveries that advance the quality of life.
We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise.
Agilent enables customers to gain the answers and insights they seek – so they can do what they do best: improve the world around us.
If you are a person who loves and thrives through new challenges, is passionate about making a positive impact and helping others, then apply to this position and join our Talent Pool!
About the job:This is an exciting opportunity for you to join a successful team of multi-national, multi-lingual, technically trained support engineers that deliver day-to-day remote telephone support services for Agilent's Life Science and Chemical Analysis customers.
You will be providing technical support to our external customers, utilizing your remote diagnostic capabilities.
Focusing on Chromatography products, your goal will be to reduce customer downtime and identify repair strategies.
As a Remote Support Engineer, you will be:
Identifying customer issues and providing a high level of reactive and proactive technical services in support of Agilent's product portfolio.Ensuring customer satisfaction by guiding, assisting and training users on maintenance and configurations.Remote troubleshooting on hardware and software.Providing problem resolution to optimize the efficiency and uptime availability of customer systems.QualificationsWe are looking for motivated individuals with the following background:
A recent University Degree in Chemistry or a Life Sciences based discipline.At least a first experience (internship, apprenticeship, university projects…) in chromatography analytical techniques (especially Liquid and/or Gas Chromatography).Full proficiency in both Spanish and English.Apart from these more technical skills, you should also have:
Excellent communication (and with it, potential customer service) skills.A logical approach to problem-solving.The ability to organize and prioritize your workload effectively.A strong valuation of processes and the ability to follow them accordingly with strong attention to detail, with the final aim to ensure compliance with Agilent's Quality standards.The ability to set customer expectations and balance customer requirements with Agilent's business needs.The ability to work independently as well as within teams.Agilent offers a competitive compensation and benefits package but also core global benefits to all staff.
In addition to these, the Spanish business offers:
Outstanding company culture.Career development opportunities.Company pension scheme, yearly company bonus, private health care, stock purchase plan, medical & life insurance.
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