Provide the highest standards of quality, service delivery, and accuracy within the operations function by reviewing instructions received from the Underwriters and brokers, accurately entering premium bookings, and preparing policy documentation.
To undertake quality checking of the end-to-end booking and policy issuance process to effectively and efficiently deliver the results required. To liaise with the Underwriting team and support them to deliver the best quality registration process to the Broker/client. A flexible approach will be required to support the delivery of high-quality services and outsourced activities.
Key ResponsibilitiesTo book premiums for all lines of business onto business systems within agreed Service Level Agreement (SLAs).To prepare required policy documentation within agreed SLAs and quality standards and in line with Underwriter requirements.Take personal responsibility for the Quality Control of own and outsourced work elements to ensure that the highest standards of delivery are achieved.Production of system over limit reports and daily SOX reporting for Team Manager sign off.To review and monitor all outsourced work elements, identify type and frequency of problems or inefficiencies, track root cause analysis of rework, and make recommendations for continuous improvement.To undertake processing and control of broker Closings and other Underwriting Support activities.To have an in-depth understanding of processes and to adopt an ethos of continuous improvement, error proofing, and simplifying, clarifying, and eradicating any non-value process steps.Proactively gain and develop knowledge of all Property & casualty (P&C;) lines of business to facilitate accurate processing for both retained and outsourced work elements.To assist Credit Control with the management of credit referrals within agreed limits of authority.To support Credit Control to ensure that the bookings are amended accordingly with appropriate backup as required.Requirements and SkillsNative/bilingual level in Spanish.Business level of English.Experience within a Processing role is essential, particularly experience of following written instructions, data entry, and document/report drafting.Previous commercial insurance experience is preferred.Strong customer service skills and customer-centric attitude.Strong attention to detail and the desire to deliver and improve quality.Problem resolution and decision-making skills.Ability to work in a team environment as well as on own initiative.What We Offer in Return30+ days of vacation a year.2 days working from home option + additional flexible days.Working from home allowance.Entry time flexibility.Private medical insurance.Life and accident insurance.Meal allowance.Pension plan.Stock purchase plan.Flexible compensation scheme.Gympass.Employee assistance program.Comprehensive Learning & Development offer.Integrity. Client Focus. Respect. Excellence. Teamwork. Our core values dictate how we live and work.
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