OverviewSenior Advertising Account Manager (Managing the UK Market; Role is based in Dublinor Barcelona)Microsoft Advertising empowers the largest advertisers around the world to reach their maximum potential through paid search engine marketing, native and retail solutions on our platform.If you are passionate about online advertising, have a growth mindset and love building great relationships with customers, then you will feel right at home in our team.As a Senior Account Manager you will manage your own portfolio of advertisers, ensuring our Microsoft Advertising offering is valued and understood, driving revenue by linking customers' needs and objectives to our solutions, and building personable and trusting relationships that increase customer satisfaction.The Account Manager is a core member of the account team focused on driving data-driven optimisations aligned with client needs, executing campaigns, and driving strong coordination of internal resources for excellence in execution of core tasks, account transitions, and client account health.QualificationsRequired / Minimum Qualifications- Native / Fluent English language required- Extensive work experience in Digital Advertising Sales, Advertising, or Marketing with a focus on digital advertising OR- Bachelor's Degree in Digital Advertising Sales, Marketing, or related field AND 2+ years relevant work experience (e.G.
Sales, Advertising, or Marketing with a focus on digital advertising)- Experience of online media or search engine marketing sales and service experience required- Proven track record of exceptional performance and high productivity- Excellent communication and presentation skills- Demonstrated ability to consistently meet or exceed revenue goals or targets- Proven ability to understand customer needs, create and deliver customised, customer-focused pitches and solutions- Strong analytical skills- Solid knowledge of the online advertising industry, trends, and customers' needs- Passion and curiosity for technology as an enabler for customer and company growth- Ability to travel up to 25% as appropriate.ResponsibilitiesAccount Planning / Management- Proactively solicits feedback on additional needs, products, and features to develop targeted marketing strategies for clients; - Owns the day-to-day management for your book of business.
Proactively expands strategic network of key internal and external partners for customers to ensure execution of core tasks and account transactions, and to provide seamless account management experience; - Grows sales and partner impact and with the Account Executive engages key partners to develop, share, and promote client plan strategies that meet Microsoft and client business needs; - Becomes an expert of client accounts, proactively monitoring all account activities (e.G., what to prioritise, managing escalations, billing, revenue flow, budget changes) to ensure account health and elevate client's business.Sales Focus- Leverages relationships with key client contacts; seeks client feedback (both formal and informal) regarding ways to acquire / retain / grow more of their business and to identify and understand the drivers of satisfaction; - Helps in the creation of long-term strategies aimed at maintaining levels of client satisfaction; anticipates issues / risks on customer satisfaction, identifies drivers of dissatisfaction, determines the root cause of problems, and removes blockers.Client Engagement- Proactively develops a strong, comprehensive understanding of clients' marketing needs and their competition and market trends and anticipates clients' needs to deliver new insights on clients marketing strategies; - Proactively owns and elevates relationships as a partner throughout multiple levels at the customer's organisation; adopts Microsoft sales strategies (e.G., Challenger Sale) mindset to secure buy in and execution.Industry Knowledge- Acts as a thought leader on industry trends as well as of technology and key performance indicators (KPIs); leverages competitive knowledge to elevate client's success and help create solutions that can generate positive revenue impact for the business.BenefitsBenefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.- Industry leading healthcare- Educational resources- Discounts on products and services- Savings and investments- Maternity and paternity leave- Generous time away- Giving programs- Opportunities to network and connect#J-18808-Ljbffr