.Established in 2013 and now based in Blackrock, the Dublin Technology Center delivers best in industry infrastructure and security services across the Zurich Insurance Group. Whether it's with one of our core capabilities such as Cyber Security, or working with our Cloud or Crowdsourcing teams, our customers are our priority. We work hard to deliver our services excellently with our unique talent. We are committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, allows us to attract the best people, and to develop the best products, services and solutions. Qualified individuals from all walks of life are encouraged to apply. This role may be available part-time or full time. Please talk to us at interview about the flexibility you may need.Zurich Dublin Technology Center is looking for a Directory Services Engineer within the wider Digital Identity team.Your RoleAs a Directory Services Engineer – you will work within the global Directory Services team providing technical expertise in both the on-premises Active Directory, Cloud Services (Entra ID & AWS MSAD) as well as supporting software suites in this hybrid environment. The role is hands-on within an operational team providing break fix and project support. You will need to be able to explore and comprehend this complex directory and will have experience in multi-region Directory Services environments.As a Directory Services Engineer, your main responsibilities will include, but not necessarily be limited to, the following:Support Global Directory team in day-to-day operations comprising mainly of customer support tickets, maintenance of governance standards and ensuring KPIs are metWork to optimize and simplify the environment through continuous improvement initiatives in both on-premise and cloudManage technical projects as set by Directory Services managementUndertake investigations to support root cause of technical or functional (process) delivery related to Active Directory and Cloud ServicesCollect and monitor statistics and metrics for reporting and trend analysisAbility to adhere to and sustain security principles and practicesProvide support for security response processes including vulnerability management, incident response and forensics leading to effective risk reductionRecognize legal, regulatory and ethical requirements within own area of responsibility and apply adoption of requirements, ensuring minimum baseline compliance