It's never been a more exciting time to join Vistra.
At Vistra, our purpose is progress.
We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business - to help our clients achieve progress without friction.
But progress only happens when people come together and take action.
And we're absolutely committed to building a culture where our people can do just that.We have an exciting opportunity for you to join our team as Director Relationship Management.
Reporting to the Managing Director, this full-time and permanent position is based in Spain and offers regional coverage, allowing you to make a significant impact on our Management and its growth.Key Responsibilities:As a Director Service Relationship Manager specializing in accounting services, you will be responsible for managing and nurturing relationships with our most prestigious global clients.
Your primary role is to coordinate internal teams, including offshoring teams, to ensure clients receive a seamless and exceptional service experience.
You will act as the main point of contact for clients, ensuring their accounting needs are met and exceeded, while driving client satisfaction, retention, and growth.Client Relationship Management:Develop and maintain strong, long-lasting relationships with key global clients.Serve as the lead point of contact for all client matters, ensuring timely and successful delivery of our accounting solutions according to client needs and objectives.Conduct regular meetings with clients to understand their business requirements, challenges, and goals related to accounting services.Internal Coordination:Coordinate and lead internal teams, including onshore and offshore teams, to ensure a cohesive approach to client service delivery.Facilitate clear communication between clients and internal teams to ensure alignment on project scope, deliverables, timelines, and expectations.Proactively identify and resolve issues that may affect client satisfaction and work to implement process improvements.Client Satisfaction and Retention:Monitor client satisfaction through regular feedback mechanisms and take action to improve client experience.Develop strategies to enhance client engagement, loyalty, and retention.Strategic Planning and Growth:Identify and pursue opportunities for account growth and new business with existing clients.Work closely with sales and marketing teams to develop proposals and presentations tailored to client needs.Participate in contract renewals and negotiations, ensuring favorable terms for both clients and the company.
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