.Overview:WELCOME TO SITAWe're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?Are you ready to love your job? The adventure begins right here, with you, at SITA.ABOUT THE ROLE & TEAMThis role is vital to driving the success of GEO field services operations. The role will be responsible for setting clear goals, reporting to the Global Head of Field Services, and ensuring that teams are equipped with the right tools and knowledge to deliver exceptional service across the region.SITA's Professional Field Services business unit will be continually developed, and this role is a critical component to assist in transformation and growth of Professional Field Services.WHAT YOU'LL DODevelop and execute regional strategies for GEO field services, aligning with organizational and global service goals.Oversee recruitment, training, and performance management of field service teams.Set clear goals and objectives for teams and individuals, ensuring alignment with organizational priorities.Lead initiatives aimed at improving service delivery, operational performance, and overall efficiency.Efficiently allocate resources, including personnel, equipment, and technology, to meet operational needs.Oversee the financial performance of field services, managing budgets to ensure cost effective operations.Ensure all field operations adhere to company policies, industry regulations, and compliance standards.Identify and mitigate potential risks related to field operations, ensuring smooth and secure service delivery.Work closely with internal teams and regional departments to ensure seamless, integrated service delivery.Build and maintain strong relationships with vendors and partners to support the needs of field operations.Qualifications:ABOUT YOUR SKILLSBachelor's degree in information technology, Computer Science, Business Administration, or a related field.Minimum of 8-10 years of experience in IT field services or related roles, with at least 5 years in a senior management or director-level position.Proven track record of strategic leadership and operational management in IT services