Overview:
Are you interested in joining a dynamic and international team of professionals to transform education? IE University Information Technologies department is looking for a Director of User Experience (UX) and Business Process Reengineering (BPR) to join its team!
The Director of User Experience (UX) and Business Process Reengineering (BPR) will lead its existing BPR team. Reporting directly to the CIO, this role is pivotal in optimizing business processes and delivering user-centric solutions that drive operational efficiency and enhance the overall experience for students, faculty, and staff.
The ideal candidate will have substantial professional experience in leading large-scale UX and BPR initiatives, demonstrating a proven ability to align process improvements with strategic goals. Candidates should possess a strong combination of technical expertise, business acumen, and leadership skills to navigate complex environments, manage cross-functional teams, and drive measurable outcomes.
Responsibilities:
Your role as Director of User Experience (UX) and Business Process Reengineering (BPR) will involve:
Business Process Optimization Spearhead efforts to analyze, redesign, and optimize university workflows to improve efficiency and align processes with strategic objectives.Embed user-centric design principles into process reengineering initiatives to deliver seamless and impactful user experiences. Strategic Leadership Define and execute a comprehensive strategy that combines business process reengineering with user experience enhancements, ensuring alignment with IE University's mission and long-term goals.Build strong relationships with key stakeholders across technical, academic, and administrative units to identify inefficiencies, prioritize improvements, and foster collaboration. Team Leadership Lead and mentor a multidisciplinary team of UX and BPR professionals, cultivating a culture of innovation and excellence.Ensure the team is equipped with the tools, methodologies, and resources necessary to deliver impactful results. Measurement and Reporting Establish and monitor key performance indicators (KPIs) to measure the effectiveness of UX and process improvement initiatives.Deliver data-driven insights and actionable recommendations to senior leadership to inform strategic decision-making. Emerging Trends Stay ahead of trends in user experience design, business process management, and digital transformation to incorporate cutting-edge solutions and best practices. Qualifications:
To thrive in this role, you should have:
Professional Experience Extensive experience leading large-scale UX programs across industries, demonstrating the ability to deliver user-focused solutions that drive tangible business results.Proven track record in business process reengineering or management, with significant contributions to process optimization and operational improvement.Expertise in managing cross-functional, complex projects involving diverse stakeholders and competing priorities.Prior experience working in IT or technical environments, providing a strong foundation for collaboration with technical teams and understanding of technology-driven processes.Strong background in applying data-driven approaches to measure and optimize performance.A history of navigating high-pressure, ambiguous environments and successfully driving organizational change. Education Bachelor's Degree in one or more of the following areas:
User Experience Design, Human-Computer Interaction (HCI), or Graphic Design (with a UX/UI focus)Psychology (e.g., Cognitive or Behavioral Psychology)Business Administration, Operations Management, or Organizational BehaviorComputer Science, Information Systems, or Industrial EngineeringMaster's Degree in a relevant field, such as:
Master of Business Administration (MBA) with a focus on strategy, operations, or organizational leadershipMaster's in Human-Computer Interaction (HCI) or User Experience DesignMaster's in Business Process Management, Change Management, or Digital TransformationMaster's in Industrial Engineering, Operations Research, or Information SystemsCandidates with interdisciplinary academic backgrounds (e.g., an undergraduate degree in design or technology paired with an MBA) will be prioritized. Certifications (Highly Desirable) Six Sigma (Green Belt or higher)Lean ManagementITIL (Information Technology Infrastructure Library)Certifications in Design Thinking, Agile UX, or Business Process Reengineering Language Skills Fluency in English (written and spoken) is required.Proficiency in Spanish is highly valued. Key Skills Strong analytical and problem-solving abilities to tackle complex challenges effectively.Exceptional leadership and project management skills, with a focus on achieving measurable, strategic outcomes.Excellent interpersonal and communication skills, with the ability to engage and influence stakeholders across all organizational levels.High level of autonomy and decision-making ability, particularly in uncertain or rapidly evolving environments.Strategic thinking and critical vision to align UX and process optimization with institutional objectives.
It's time to bring your best and make your mark. Now the choice is yours!
If you want to be part of this educational revolution, we invite you to apply and be part of our amazing team at IE University.
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