.Wibit Consulting & Services (WibitCS) - Barcelona, Spain Negotiable Full-Time 1 position In partnerrship with David Kennedy Recruitment we are working with a leading Outsourcing/BPO consultancy which assists businesses in creating positive, interactive, and successful customer interactions using a blend of human touch and technology. Working with globally recognized brands, they engage in conversations through various channels, connecting with millions of customers regularly.The company is seeking to onboard an English-speaking Director of Talent Acquisition. In this role, you'll oversee the hiring needs of EMEA contact centers across the regions. This encompasses strategically aligning with business goals, proactively identifying talent management initiatives to bolster bottom-line results, enhance employee-related margins, and drive process enhancements.Position: Director of Talent Acquisition - EMEALocation: Remote/work from home from anywhere in the EU, except France, Germany and the Netherlands or Remote in South AfricaEmployment type: Full-timeRemuneration: Base salary + bonuses.DUTIES AND RESPONSIBILITIES:Understand all critical business initiatives and goals for each business unitServe as a trustworthy advisor in relationships with key leaders across different levels within the companyDeliver talent acquisition solutions that positively impact the success of the businessMonitor and report progress on each goal and projectBe the ultimate point of contact for escalated Talent Acquisition issuesParticipate in corporate-wide human capital and other people initiatives requiring a human capital perspectiveCollaborate effectively with corporate support teams including talent acquisition marketing, shared services, learning and development, operations, quality assurance, and client business partner teams to drive business success.REQUIREMENTS:10 years of relevant professional experienceExperience in managing large teams supporting high-volume, multilingual recruiting activities within a BPO/contact centresPrevious exposure to EMEA region & South Africa in the context of BPO industryProficiency across multiple Talent Acquisition and Human Capital disciplinesDeep knowledge of Talent Acquisition strategy and understanding across the EMEA regionFamiliarity with HR systems, compensation strategies, technology, and statistical techniques.Ability to influence leaders and team members for positive outcomesProven ability to build trusting relationships with Vice President and Director level leadersMetrics-driven mindset with knowledge of contact center business.Ability to manage multiple, complex, ongoing projects.Preferred certification in process improvement (white belt or above), along with a Bachelor's degree (Master's in HR or business preferred)