.Wall Street English is now looking for a Director of Studies to help us open our new centre in Badalona. As Director of Studies you report to the Centre Director and assume overall responsibility for the delivery of service and educational experience for the Students in your Centre. In essence, you are the ambassador and leader of educational excellence in your Center.You'll be responsible for leading and managing the Service team comprised of Teachers, Personal Tutors and Receptionists, ensuring that they all provide a consistent premium experience to your Students. This ultimately leads to the strengthening of the Wall Street English brand and brings stability to the overall business through renewals and referrals. Part of achieving this will require you working in synergy with your Center Director and sales team on promoting internal sales from renewal of student contracts and friend and family referrals from current studentsAs the figure responsible for your Students' educational success and satisfaction throughout their course, you spend much of your time overseeing each function's activities, according to Standard Operating Procedures and will suggest improvement opportunities when possible to ensure that levels of service always exceed expectation.Essential duties and responsibilities:Lead the Service team and ensure they deliver a premium educational experience to StudentsCreate an environment where students and alumni are inspired and motivated to engage with English in-center, online and in real-lifeManage day-to-day Service and guarantee smooth operationsGuarantee the learning of Students through quality control and promoting the Wall Street English methodEnsure that Standard Operating Procedure is followed at all times to ensure consistency in terms of global brandTeach according to the needs of the center, and lead by example to ensure qualityPartner with the Center Director to create a strong partnership between the Service Team and Sales Team, to ensure a premium Student educational experience and achievement of internal sales targetsWork with Human Resources to ensure people development strategies to support continuous development, retention and premium results are in placeWork with the Corporate Sales Team and ensuring Corporate Students have the same learning experience whether in-center or offsite in company locations by managing these courses
