.We are looking for a Director of Spa & Wellness to join our pre-opening team at Mandarin Oriental Punta Negra, Mallorca, set to open in Spring 2025.Surrounded by natural beauty, the Mandarin Oriental Punta Negra, Mallorca spreads over 3 hectares of landscaped cliff tops and gardens cascading down to the sea, where it offers unique access to two coves surrounded by crystalline waters. The property is ideally located within Calvià, one of the most exclusive municipalities of the island, and close to key attractions such as the Portals port, the historical landmarks of the capital Palma de Mallorca, and the international airport.Mandarin Oriental Punta Negra, Mallorca will feature 131 guestrooms, including 44 suites and nine bungalows located just a few steps from the waterfront. The spacious accommodation will provide full or partial sea views, outdoor terraces or balconies, some of which offer private panoramic plunge pools. A comprehensive Spa at Mandarin Oriental will offer the Group's signature wellness therapies and beauty treatments, with a focus on local nature-inspired programmes. The spa includes an indoor swimming pool, while three outdoor pools are located across the resort. Guests will also have access to a wide range of water-sports as well as a comprehensive Children's Club.As the Director of Spa & Wellness, you will be responsible for the overall spa and fitness staff and functions and to maintain all operating aspects of the Spa, Fitness and Retail facility.The Director of Spa & Wellness will be responsible for the following:Responsible for the setting down and instigating of all policies and objectives within the spaTake reservations when necessaryDeal with dissatisfied or disgruntled guestsResponsible for motivating retail sales and ensure that all sales are recorded accuratelyTo supervise and conduct the safety of users and equipment of the spa and to ensure that the Health and Safety Policy and procedures are implemented and monitored in particular with relation to cleanliness and hygieneAssuring that mistakes mentioned are corrected and discuss procedures that were performed correctlyAll hotels within MOHG are scored on Mystery shopper reports and it is expected that Mandarin Oriental, Macau achieves high scoresSpa Director determines whether Spa is up to date on criteria necessary for a 5 star or 5 diamond ratingSignoff on TCI's completed by Legendary trainers to ensure that standards and procedures have been understoodPass on any learned knowledge from shows or training, thereby being an avenue for industry informationReview that SOP's are continuously current and correct for all spa colleaguesRegularly done to review treatments and SOPs. Responsible for maintaining the high standard of Treatment, Service and attention to detail within the spaMeet with all new heads of departments and give a tour of the spa and explain the philosophy and culture of the Spa. Relate the training to their point of view