.We are looking for a Director of Spa & Wellness to join our pre-opening team at Mandarin Oriental Punta Negra, Mallorca, set to open in Spring 2025.Surrounded by natural beauty, the Mandarin Oriental Punta Negra, Mallorca spreads over 3 hectares of landscaped cliff tops and gardens cascading down to the sea, where it offers unique access to two coves surrounded by crystalline waters.
The property is ideally located within Calvià, one of the most exclusive municipalities of the island, and close to key attractions such as the Portals port, the historical landmarks of the capital Palma de Mallorca, and the international airport.Mandarin Oriental Punta Negra, Mallorca will feature 131 guestrooms, including 44 suites and nine bungalows located just a few steps from the waterfront.
The spacious accommodation will provide full or partial sea views, outdoor terraces or balconies, some of which offer private panoramic plunge pools.
A comprehensive Spa at Mandarin Oriental will offer the Group's signature wellness therapies and beauty treatments, with a focus on local nature-inspired programmes.
The spa includes an indoor swimming pool, while three outdoor pools are located across the resort.
Guests will also have access to a wide range of water-sports as well as a comprehensive Children's Club.As the Director of Spa & Wellness, you will be responsible for the overall spa and fitness staff and functions and to maintain all operating aspects of the Spa, Fitness and Retail facility.The Director of Spa & Wellness will be responsible for the following:Setting down and instigating all policies and objectives within the spaTaking reservations when necessaryDealing with dissatisfied or disgruntled guestsMotivating retail sales and ensuring that all sales are recorded accuratelySupervising and conducting the safety of users and equipment of the spa and ensuring that the Health and Safety Policy and procedures are implemented and monitored, particularly concerning cleanliness and hygieneAssuring that mistakes mentioned are corrected and discussing procedures that were performed correctlyMeeting the high standards expected in Mystery shopper reportsEnsuring the Spa is up to date on criteria necessary for a 5 star or 5 diamond ratingSigning off on TCI's completed by Legendary trainers to ensure that standards and procedures have been understoodPassing on any learned knowledge from shows or training, thereby being an avenue for industry informationReviewing that SOP's are continuously current and correct for all spa colleaguesMaintaining the high standard of Treatment, Service and attention to detail within the spaMeeting with all new heads of departments and giving a tour of the spa while explaining the philosophy and culture of the SpaSupporting the company's philosophy and culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement