Company DescriptionFairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain.Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it features a luxurious 5-star hotel and branded residences, showcasing breathtaking sea views.Guests at Fairmont La Hacienda will indulge in a luxury resort experience with access to pools, a spa, fitness facilities, a grand ballroom, and flexible meeting spaces.Surrounded by two of southern Europe's most renowned golf courses, the hotel provides an exclusive retreat for golf enthusiasts, beach lovers, and discerning travelers.Job DescriptionThis position is responsible for the daily leadership of the spa, salon, fitness center, swimming pool, and wellness operations of the resort to optimize guest satisfaction, ensuring productivity and expense controls are followed and all revenue opportunities are capitalized upon.Assist in the development of annual budgets and short to long range strategic planning for the operation of the spa, salon and recreation.Ensure all areas operate cost-effectively and efficiently, reviewing expenditures to ensure they are kept within operating budgets.Review daily productivity and measure spa actual performance to budget.Generate monthly facility productivity reports.Assist in the development of standard operating procedures and policies relating to safety and emergency procedures, ensuring that all team members have a complete understanding of and adherence to the policies.Meet with group meeting planners to show spa and salon facilities and programs. Promote and sell customized spa and salon programs to groups as required.Provide and take responsibility for the professional delivery of all information via emails, telephone, and in person to all potential spa guests.Work with the Marketing and Communications department regarding all aspects of spa promotions. Assist in the implementation of marketing plans and public relations programs.Maintain thorough knowledge of competitors, including location, product offering, pricing, promotions, and sales techniques.Monitor scheduling of all services and special programming.Establish professional business relationships with all vendors.Prepare detailed induction programs for new employees.Develop and conduct staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operational issues, and provide a regular forum for department communication.QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions:Strong understanding of the luxury market.Fluent proficiency in both Spanish and English.Strong communication skills, both verbal and written.Familiarity with local labor laws and regulations is essential.Dynamic can-do attitude.Team player with a supportive attitude.Exceptional interpersonal skills.Effectively deal with guests and other team members.Service-oriented, with a sharp attention to detail, a passion for innovation, and exceptional interpersonal skills.Proficiency in Microsoft Office.Highly organized, results-oriented, and guest-service-focused.Ability to complete work within given deadlines.Maintain confidentiality of proprietary information and protect company assets.Flexible and adaptable, with the ability to embrace and respond to change effectively.Self-motivated and energetic, with strong prioritization skills.Commitment to professional values and brand-consciousness.Required Education and ExperienceBachelor's degree in Hotel Management preferred.A minimum of 3 years of experience in a spa within a luxury hotel or resort is required.Applicants are kindly requested to possess either EU citizenship or a valid work permit for Spain.Additional InformationWhat is in it for you:Competitive Salary and BenefitsDiscounted hotel rooms and food and beverage rates to employees at our sister properties around the globe.We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.Opportunity to develop your talent and grow within your property and across the world!
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