SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona's waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa,
and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary!
Job DescriptionWhat you'll do:
We are looking for an experienced Director of Rooms to join the pre-opening team at SLS Barcelona. Under the guidance of the Hotel Manager, the Director of Rooms is responsible for managing the Front Office, Guest Services, Housekeeping and Laundry departments in an effective and courteous manner.The Director of Rooms is responsible for providing all guests with quality service while maximizing room revenue and developing team members.Support the PBX team consistent with hotel policies and procedures.Coordinate the organization and administrative functions in all areas of the Rooms Division: Front Office, Guest Services, Housekeeping and Laundry.Daily management of Rooms Division - ensure clear communication with and amongst departments to provide complete guest and team member satisfaction.Continuously evaluate performance of each Rooms Division and take corrective actions when necessary.Establish and champion SLS specific Standard Operating Procedures (SOP's) for the Rooms Division.Attend, lead, and participate in various hotel and departmental meetings.Conduct interviews for all corresponding departments.With Executive Committee, determine strategy, training and tools needed to ensure the sense of empowerment necessary for team members to provide exceptional guest service.Facilitate the training and development for Rooms Division team to the SLS and Ennismore standards and style.Monitor and review guest comments and feedback to identify areas for improvement.Respond directly to guests as necessary.In partnership with Hotel Manager, monitor daily availability and occupancy and communicate with Revenue to resolve any challenges.Participate in Fire Safety and Loss Prevention programs.We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for everyone on the team to perform various related tasks as needed in the spirit of providing exceptional service.QualificationsWhat we are looking for:
Experience in Hospitality, Restaurants and Nightlife required.
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