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You will be responsible for the efficient running of the division in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. To ensure the smooth and efficient running of all operational aspects of the Rooms Division and to ensure that the various departments are run according to the standards set for the brand in general and the hotel specifically.
Key Responsibilities: Develop and implement operational policies and procedures for the Rooms Division.Responsible for monitoring daily operations to ensure compliance with hotel standards, quality assurance, and health and safety regulations.Ensuring the upkeep of guest areas including rooms, lobby, and exterior to maintain an attractive property and informing Engineering team as needed.Prepare and manage the departmental budget, ensuring cost control and revenue optimization.Responsible for forecasting occupancy, staffing, and other operational needs.Manage the daily operations of the front desk, housekeeping, concierge, and other related departments.Supervise and train staff, ensuring all team members understand their roles and responsibilities and meet performance expectations.Lead, motivate, and support the Rooms Division team to ensure exceptional guest service and departmental goals are met.Ensure clear communication between departments to optimize room availability, guest services, and overall operational efficiency.Collaborate with Engineering on consistent property walks of rooms, guest areas, exterior & parking area to maintain a visually appealing & working property.QualificationsService-oriented style with professional presentation skills.At least 4 years experience in a senior role in a hotel rooms area.Proven leadership skills.Hotel/Hospitality degree an asset.Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line.Must have excellent organizational, interpersonal and administrative skills.Maintain communications with Corporate Staff.If you're ready to take your career to new heights and be part of something truly special, we want to hear from you! Join us at Sarena de Muro Mallorca Resort Destination by Hyatt.
Apply today and start your journey with us!
Sarena de Muro Mallorca Resort Destination by Hyatt is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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