JCI Talent is recruiting a Director of Operations for the Spanish Market for an international Focused Service hotel company expanding its portfolio.
Reporting to: COO Job Purpose: - Providing Leadership and Direction to the Hotel Managers in their geographical region - Maximising financial returns at the Hotels by managing cost base and driving sales - Providing and support and mentorship for Hotel Managers in the delivery of the Local Sales Plan: - Delivering the Customer Experience; Brand standards and Quality Scores - Delivering the development of the Operational Teams; Building a pipeline of Hotel Managers across all jurisdictions - Taking responsibility for Health and Safety - Act as the Project lead new hotel openings in all regions - Establishing and maintaining supply chains (Housekeeping, Linen) - Providing input to development team on proposed new sites Main Duties and Responsibilities: - To provide Operational leadership for the company to assure the strategic growth and development in the region.
- To be accountable for the overall performance of the hotels across in the region, delivering sustainable financial performance.
- Take overall accountability for compliance with local legislative requirements.
- Manage the ongoing profitability of the hotels, collaborating closely with the commercial team to ensure revenue targets are met and exceeded.
- Collaborate with the revenue team to ensure best rates are set according to local market trends.
- Be accountable for meeting and exceeding guest satisfaction targets.
- Take responsibility for recruiting, developing and motivating Hotel Managers and cluster Managers to deliver the Company's long term growth strategy.
- Manage the H&S Manager to ensure legal compliance.
- Collaborate with the property team to manage hotel maintenance, reducing the number of offline rooms and ensuring any work carried out is kept within the given budgets.
- Ensure all costs are controlled and revenue opportunities are effectively sourced and delivered.
- Take oversight of the Operational teams to ensure career progression and effective succession planning within the Group.
Aptitudes y conocimientos deseados: - Extensive Hospitality experience - Experience in focused service hotels - Experience in hotel pre-openings - At least 5 years of experience as Hotel Manager / General Manager - Strong cost mindset - Used to working in a lean organisation, able to be hands on as well as strategic - Pro-active and self-sufficient - Entrepreneurial approach, prepared to shake things up and try new approaches - Very strong people management with focus on growing HMs and developing to support fast growing organisation - Ability to drive sales and control costs within a framework where Revenue and Marketing are managed centrally - Excellent leadership skills - Excellent communication skills; able to adapt style to different audiences - The successful candidate will need to be able to demonstrate clear strategic thinking, yet remain hands on, with a proven track record in delivery to deadline and within budget.
He/She will need to be able to work in an entrepreneurial set up that has high growth ambitions.
- Proficient in Spanish and English.