Director of Operations for the Spanish Market
JCI Talent is recruiting a Director of Operations for the Spanish Market for an international Focused Service hotel company expanding its portfolio.
Reporting to: COO
Job Purpose:
Providing Leadership and Direction to the Hotel Managers in their geographical region.
Maximising financial returns at the Hotels by managing cost base and driving sales.
Providing support and mentorship for Hotel Managers in the delivery of the Local Sales Plan:
Delivering the Customer Experience; Brand standards and Quality Scores.
Delivering the development of the Operational Teams; Building a pipeline of Hotel Managers across all jurisdictions.
Taking responsibility for Health and Safety.
Act as the Project lead for new hotel openings in all regions.
Establishing and maintaining supply chains (Housekeeping, Linen).
Providing input to the development team on proposed new sites.
Main Duties and Responsibilities:
To provide Operational leadership for the company to assure the strategic growth and development in the region.
To be accountable for the overall performance of the hotels across the region, delivering sustainable financial performance.
Take overall accountability for compliance with local legislative requirements.
Manage the ongoing profitability of the hotels, collaborating closely with the commercial team to ensure revenue targets are met and exceeded.
Collaborate with the revenue team to ensure best rates are set according to local market trends.
Be accountable for meeting and exceeding guest satisfaction targets.
Take responsibility for recruiting, developing, and motivating Hotel Managers and cluster Managers to deliver the Company's long-term growth strategy.
Manage the H&S Manager to ensure legal compliance.
Collaborate with the property team to manage hotel maintenance, reducing the number of offline rooms and ensuring any work carried out is kept within the given budgets.
Ensure all costs are controlled and revenue opportunities are effectively sourced and delivered.
Take oversight of the Operational teams to ensure career progression and effective succession planning within the Group.
Aptitudes y conocimientos deseados:
Extensive Hospitality experience.
Experience in focused service hotels.
Experience in hotel pre-openings.
At least 5 years of experience as Hotel Manager / General Manager.
Strong cost mindset.
Used to working in a lean organisation, able to be hands on as well as strategic.
Pro-active and self-sufficient.
Entrepreneurial approach, prepared to shake things up and try new approaches.
Very strong people management with a focus on growing HMs and developing to support a fast-growing organisation.
Ability to drive sales and control costs within a framework where Revenue and Marketing are managed centrally.
Excellent leadership skills.
Excellent communication skills; able to adapt style to different audiences.
The successful candidate will need to be able to demonstrate clear strategic thinking, yet remain hands-on, with a proven track record in delivery to deadline and within budget.
He/She will need to be able to work in an entrepreneurial setup that has high growth ambitions.
Proficient in Spanish and English.
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