.Detalles del empleoTipo de empleo: Jornada completaUbicación: En remotoDescripción completa del empleoJob Title: Director of Operations, Professional ServicesLocation: EMEA RemoteDepartment: Professional ServicesReports To: VP, Professional ServicesThe Director of Operations, Professional Services, is responsible for overseeing the operational aspects of the EMEA Portfolio Professional Services (PS) team at Guidewire. This role involves managing team KPIs, communication plans, operational support for project success, and other activities that ensure the successful delivery of services to clients.The Director will work closely with various stakeholders, including the Delivery Team, Director of Programme Management, PS Practices (IS, GSC, Digital etc) and PS Ops, to maintain customer satisfaction and financial health on our EMEA programmes.An additional part-time element of the role will be working with the SVP, Managing Director, EMEA to start to build the operational muscle of the full EMEA organization. This will entail working with the SVP and becoming part of their European Leadership Team to help run cross stream initiatives, and to bring a joined-up thought process on what success looks like in EMEA.PS EMEA Key Responsibilities:Resource Management: Work with the PS RMO and Practice Leads to proactively manage capacity planning for all EMEA projects. Identify mitigating actions for any issues in capacity short and long term.Operational Support: Provide region/practice support to the full team on monitoring adherence to PS processes and guidelines.Programme Status Monitoring: Work with the Director of Programme Management to monitor the status of active and upcoming projects and assist in risk mitigation identification.Reporting of KPIs: Develop and maintain system strategy and reporting mechanisms for the team's KPIs for the financial year.Communication and Enablement: Ownership of the yearly communication plan for PS EMEA and management of event organization such as RKO/Synergy breakouts, enablement sessions, cross practice monthly meetings.EMEA ELT Key Responsibilities:Strategic Program Execution: Oversee and drive execution of all ELT strategic programs, manage all key stakeholders, and report on progress.Communication: Ownership of the yearly communication plan for the EMEA full team and scheduling of ELT/EMEA All Hands Meetings.ELT Action Log: Capture all actions from weekly ELT Meetings and monitor progress.Qualifications:Minimum of 12 years of experience in professional services or a related field, with at least 5 years in a leadership role.Proven track record of managing projects and teams.Strong understanding of resource management, capacity planning, and operational support.Excellent communication and interpersonal skills.Experience of working with different teams in Guidewire and ability to work collaboratively with cross-functional teams.Experience with PSA systems and other project management tools