ABOUT THE POSITIONWith a planned opening in the summer of 2024, the Hotel Candela Marbella is excited to be recruiting for their management team. The ideal candidate for this position has extensive experience as a Director of Operations / Hotel Manager position and is fluent in Spanish and English. Ideally, the candidate has prior experience in leading a hotel opening or major renovation / conversion. You are the strategic business leader of the property's Hotel Operations. You will work with your managers and team to develop and implement departmental strategies and to ensure implementation of the brand service strategy and brand initiatives. You ensure the hotel meets the brand's standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues, and maximizes the financial performance of the department while developing positive owner relations.CANDIDATE PROFILEEducation and Experience:• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years of experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years of experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.CORE WORK ACTIVITIESManaging Profitability• Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer.• Analyzes service issues and identifies trends.• Makes and executes necessary decisions to keep property moving forward toward achievement of goals.• Works with hotel management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution.Managing Revenue Goals• Monitors hotel operations sales performance against budget.• Reviews reports and financial statements to determine hotel operations performance against budget.• Coaches and supports operations team to effectively manage occupancy & rate, wages, and controllable expenses.• Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.Leading Operations and Department Teams• Champions the brand's service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.• Develops systems to enable employees to understand guest satisfaction results.• Communicates a clear and consistent message regarding departmental goals to produce desired results.Managing the Guest Experience• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.• Responds to and handles guest problems and complaints.• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction.
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