THE OPPORTUNITY: Medialab are the UK's leading independent media planning, buying and data agency. As we continue our incredible growth story, we want to ensure we have the ability to scale seamlessly while maintaining the core values that have guided us so far. Reporting into the Chief Operating Officer and co-founder, the Director of Operations will be responsible for developing and implementing operational processes that drive efficiency, cost-effectiveness and quality across Medialab to ensure we have best in class and future-facing systems and process that reflects the brilliant work we do for our clients. KEY RESPONSIBILITIES: Process/'Systemology' Evaluate existing process within the business, identify gaps and ensure consistent use across Medialab to provide efficiency and scalability. Encourage a culture of continuous improvement and identify bottlenecks. Client Operations Efficiency Working with the Client Managing Directors to ensure client operational efficiency within team and smooth running of recently embedded revised team structure. Working with Finance to make month end billing process more efficient and better use of current media trading/invoicing platform. Medialab Services audit – reviewing what we offer, where the gaps are and how we teams can maximise organic growth across channels and services. Contract management process within client teams to ensure Scopes of Work and SLAs in practice are reflective of what we agreed to do; review of contract renewal process to ensure a proactive approach to client conversations. AI As part of Medialab's continued learnings and implementation of AI, drive change within the business to ensure the efficiencies of AI. Collaborate with internal teams to identify where AI can be best applied, enabling teams to work more efficiently and transform process. Office Management Responsible for the Office Manager and working closely with them to ensure we have a working home that we are proud of and is conducive to productivity and growth while being a welcoming space for our team and our clients. Internal systems/Communications Evaluate the use of existing systems and tools to ensure they meet the needs of Medialab for the 'now and next'. Report and implement the 'so what' of why we have them and streamline existing internal communication platforms to drive efficiency and enhance collaboration. Communicating and embedding Medialab's Golden Rules to ensures efficient and productive ways of working are adopted in line with our values. Information Technology Manage the relationship with our external Master Service Provider to monitor their effectiveness, proactively assess and manage Medialab's risk and oversee information security compliance. Assess future needs to ensure continuous improvement. Sustainability Responsible for ensuring the ESG/Sustainability Lead is driving change within Medialab across both Medialab's internal emissions and monitoring and reporting on the effect of the work we carry our for our clients. Ensure ESG initiatives are embedded into operational process and strategy. SKILLS & EXPERIENCE: Significant relevant experience in operational leadership role with a track record of implementing and managing process and efficiency. Be proactive and drive change. The ability to see around corners and ensure Medialab are ahead of the curve to enable growth. Data-driven with strong analytical and problem-solving skills, focusing on continuous improvement and operational brilliance. Using data to drive decisions and measure efficiency. Experience with project management methodologies and tools to drive effective delivery. Commercial acumen with the ability to manage budgets, identify cost-efficiencies and maximise resources. Strong communication, interpersonal and management skills. The ability to get your message across effectively and clearly is key while at the same time fostering a collaborative team environment aligned with our values. Technology – broad knowledge of IT/information security, systems, tools and technology is key, and to be inquisitive as to how AI can be implemented effectively. Ability to manage senior relationships and report Board level. To work independently and be a wizard and manage multiple projects and tasks WHAT TO EXPECT FROM US: Working at Medialab comes with lots of perks including all the usual things you would expect, such as a competitive salary package, pension, season ticket loans, cycle to work scheme, weekly social events and big summer / end of year parties. On top of that, we offer extra incentives which make life at Medialab even more rewarding: 25 days holiday (plus office closure between Christmas and New Year) Birthday day off Mental Health Awareness Day off Holiday buying scheme Hybrid working between office and home. Flexi-hours Work abroad scheme. Private Medical Insurance Health Cash Plan Life Assurance Discounted Gym Membership & Retail discounts Quarterly reviews to enhance career progression. Professional development and training - CPD Platinum accreditation by the IPA Internal mentoring programme Membership to Bloom and bespoke mentorship for female talent A long weekend/week away at Medialab's expense for long service Charity volunteering days fully paid. Free access to Health and Wellbeing Apps. Free professional counselling. Access to Mental Health Allies Industry leading enhanced parental leave pay for new parents WHO WE ARE: Medialab is the UK's leading independent media agency, and one of the fastest growing. We're a media agency that's made differently. Purpose-led, data-driven, founder-run and proudly independent. Our independence means we can focus 100% on doing the right thing to secure success for our clients and our brilliant people. We work with a wide variety of clients including SunLife,Standard Life, Laithwaites Wine, EMMA, Save the Children, Mind, Guide Dogs, Alzheimer's Society, RNLI and Clearscore. We're a diverse team of 150 people (and growing), based near Oxford Circus. Our people-first, purpose-driven culture has been key to our success. We commit to creating a more sustainable future through our partnership with FuturePlus, and foster a diverse and inclusive culture, though a number of DEI Communities to drive real change. We offer a supportive environment for working parents, carers, those who are (peri)menopausal and anyone else who needs it, and flexible working opportunities to all, from day one. Our entrepreneurial spirit means success is rewarded and there are no limits to what you can achieve, which our employees agree with, by supporting our place in Campaign's 'Best Places to work' for 4 years in a row, and we recently won Silver in Campaign's Agency of the Year Awards.