Director Of It Support Services

Director of IT Support Services The Director of IT Support Services provides leadership and direct oversight to oversee all functions related to Information Technology (IT). Responsibilities include: Management and mentorship of IT subordinates. Day-to-day execution, monitoring and management of end user escalations. Locations include campus wide buildings, off-campus leased space, and campus research facilities. Responsible for life cycle management, maintenance, and inventory control of all technology assets. Daily management and systems administration of physical/virtual information systems. Responsible for contract management, negotiations, and SLA oversight as acting liaison with various contractors and institutional partnerships. Oversight of service operations including incident management, request fulfillment, problem management, and access management. Project management in coordination with continual service improvement (CSI). Governing VCOM and affiliated Information Security policies and acceptable use guidelines. Manage and maintain IT budgeting, in coordination with senior administration. #J-18808-Ljbffr