Director Of Culture & Entertainment - The Madrid Edition

Director of Culture & Entertainment - The Madrid EDITION Madrid, Community of Madrid Director of Culture & Entertainment - The Madrid EDITION Madrid Madrid, Community of Madrid, ES Job Number 23035077Job Category Food and Beverage & CulinaryLocation The Madrid EDITION, Plaza de Celenque 2, Madrid, Madrid, Spain VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY Assists in establishing and implementing operational, service, public relations and sales strategies for property restaurants, bars and night club venues. Networks with high profile clientele and creates non-traditional selling and Public Relations events that generate high revenues. Creates an atmosphere that represents and enhances the EDITION brand presence. Orchestrates events that create awareness, understanding and interest through distinctive use of social networking media and coverage in lifestyle publications that target high-profile and high-end clientele. Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales and service process and focuses on building long-term, value-based customer relationships that enable achievement of sales objectives. Develops and leverages local networks to bring the right business to the bars, nightclub venues, restaurants and event spaces, as well as, establishes and maintains high levels of exposure and visibility for the property. Manages relations, and stays in the know and connected with brands, influencers, key persons in the different industries that are our target clients for the brand. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. CANDIDATE PROFILE Education and Experience High school diploma or GED; 6 years' experience in the related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years' experience in the food and beverage, culinary, event management, or related professional area. Preferred: 4-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major. 6 years' experience in bar operations, in a boutique or high-end bar or night club environment. Familiarity with the fashion, arts, culture, entertainment industry and demonstrated ability to make connections with high-profile clientele. CORE WORK ACTIVITIES Driving Restaurant/Bar/Night Club Sales and Marketing Strategy Development and Execution: Assists, Develops and executes a comprehensive Restaurant, Bar and Night Club program leveraging knowledge of fashion, mixology and entertainment concepts to create a memorable and unique customer experience. Assissts, and Develops pre-opening sales and marketing goals and strategies, business positioning of the restaurant, bar and night club, and other outlets, and ensures alignment with the brand business strategy. Assists, and Develops sales, marketing and public relations (PR) goals and strategies that maximize revenues and market penetration and are consistent with the brand business strategy. Verifies sales and marketing strategies focus on high profile leisure sales, high value events, and targets "high-profile" guests and companies. Executes the sales strategy and ensures restaurant/bar/night club goals are met for both self and employees. Assesses market position and recommends product and service needs and changes necessary to meet sales and marketing objectives consistent with brand goals. Directs and manages sales to maximize profits. Designs and creates public relations events on property with our target audience to ensure we stay top of mind and create awareness with the help of influencers in the market to reach the wider net of our audience. Develops and implements marketing policies, plans and procedures. Assists in establishing and implementing operational, service, and sales strategies for property restaurants, bars and night club venues. Creates an atmosphere that represents and enhances the EDITION brand presence. Directing Restaurant/Bar/Night Club Marketing and Public Relations Activities: Makes final decisions related to restaurant, bar and night club activities and events. Identifies "high profile" guests in various industries (i. e. : fashion, art, design, culture and entertainment) and companies, and determines the best way to communicate and market to them. Leverages traditional communications and social networking media (e. g. , Instagram, LinkedIn, Twitter, blogs, phone, texting etc. ) to build and maintain relationships with clientele. Partners with the corporate EDITION brand team and brand 'partners' to determine and develop marketing communication strategy and tactics. Creates and sustains public relations, advertising, and promotional programs. Coordinates and executes presentations, customer meetings, property tours and site inspections prior to key events, as required. Develops strong partnerships with local public relations and media firms to further increase brand/product awareness. Identifies public relations opportunities and coordinates activities to augment the overall marketing communication strategy. Contributes to the development of innovative marketing ideas for the restaurants/bars/night clubs/ property to establish and maintain high levels of exposure and visibility for the hotel to grow market share. Identifies, develops, and evaluates marketing strategy, based on knowledge of established objectives, market characteristics, and cost and markup factors. Works with the corporate EDITION team for approval and guidance on all guest facing marketing (mostly direct mail/econnects) and major PR events. Networks with high profile clientele and creates non-traditional selling and Public Relations events that generate high revenues. Orchestrates events that create awareness, understanding and interest through distinctive use of social networking media and coverage in lifestyle publications that target high-profile and high-end clientele. Develops and leverages local networks to bring the right business to the bars, nightclub venues, restaurants and event spaces, as well as, establishes and maintains high levels of exposure and visibility for the property. Assisting Restaurant/Bar/Night Club Area Team: Verifies employees understand expectations and parameters. Communicates critical information to the Restaurant, Bar, Night Club, and Pool area employees regarding events. Build Influence Networks with Guests and the Local Community Establish a presence for the brand and the hotel in the local community and builds strategic alliances to embed what's happening inside the hotel with what's happening outside of it. Build a buzz for everything the hotel and brand has to offer, not just in the immediate vicinity but throughout social media and other venues as well. Build networks to consistently enliven the brand with a focus on key partners in the community that align with brand values – think fashion, music, photographers, etc. – those relationships that will foster a guest experience that is like no other. Providing Exceptional Customer Service: Executes and supports EDITION's Customer Service Standards. Participates in and practices the values, ideals, and ethos of the brand. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to EDITION. Gains understanding of the hotel's primary target customer and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solutions both prior to, and during the program/event. Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales and service process and focuses on building long-term, value-based customer relationships that enable achievement of sales objectives. Managing Talent: Partners with Human Resources to attract, hire, develop, and retain the right people in order to support the strategic priorities of the market. Ensures effective structures, processes, jobs and performance management systems are in place. Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), align performance and rewards, appropriately address performance issues and hold employees accountable for successful results. Forecasts talent needs and manage department talent acquisition strategy with HR to minimize lost time due to turnover. Keeps an active list of the competition's best sales people and execute a recruitment and acquisition plan with HR. Supports tools and training resources to educate sales employees on winning catering solutions. Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; work with HR to anticipate future talent needs based on business growth plans. Utilizes all available on the job training tools for employees. Analyzing and Reporting on Financial and Sales Data: Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations. Reviews the STAR report, competitive shopping reports and uses other resources to maintain an awareness of the restaurant/bar's/night club's market position. Researches competitor's sales team strategies to identify ways to grow customer base. Verifies successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and EDITION International. Monitors period-end reports and provide feedback to Guidance team. Manages operating budget and forecasting to enable specific campaigns, promotions and collateral to drive revenue and meet bar/night club objectives. Additional Responsibilities: Informs and/or update the executives, the peers and the subordinates on relevant information in a timely manner. Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Order and purchase equipment and supplies. Other Works with Human Resources, Finance, Food and Beverage, Rooms Division, Engineering and Security to ensure compliance with local regulation and requirements. MANAGEMENT COMPETENCIES Leadership Adaptability – Develops strategies and identifies resources to implement and manage change; models flexibility in adjusting priorities; and communicates the need for change in a positive way that encourages commitment. Communication - Actively listens and uses appropriate communication styles to deliver complex information in a clear concise way and influences others to accept a point of view, gain consensus, or take action. Problem Solving and Decision Making - Models and sets expectations for solving complex problems, collecting and comparing information to evaluate alternatives, considering their potential impact before making decisions, involving others to gain agreement and support, and guiding others to implement solutions. Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. Managing Execution Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members. Driving for Results - Focuses and guides others in accomplishing work objectives. Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements self and/or others to accomplish goals and ensure work is completed. Building Relationships Coworker Relationships - Develops and uses collaborative relationships to facilitate the accomplishment of work goals. Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company's service standards. Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. Generating Talent and Organizational Capability Organizational Capability - Evaluates and adapts the structure of organizational units, jobs, and work processesto best fit the needs and/or support the goals of an organizational unit. Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Learning and Applying Professional Expertise Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others. Business Acumen - Understands and utilizes business information (e. g. , data related to employee engagement, guest satisfaction, and property financial performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges. Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges. Food and Beverage Marketing - Knowledge of local and internal marketing efforts to drive revenue. Develops and executes marketing plans using relevant information as appropriate such as feedback gathered from customers. Bar Concepts - Promotion of beer, wine, and spirits to drive awareness and sales; marketing restaurant and bar concepts and events; knowledge of industry trends in food, beverage, and design to maintain competitive. Bar - Knowledge of general bar operations including local and state liquor regulations; liquor, beer, and wine brands; inventory management for bar operations; preparation and presentation of drinks; management of banquet bar operations; knowledge of Training in Intervention Procedures in the Service of Alcohol or equivalent programs to ensure fluency in safe service of alcohol. Media Communication - The ability to represent the property effectively to the media and in public forums through verbal or written communications such as news releases, background statements for media, and responses to media inquiries. This includes the knowledge of media production, communication, and dissemination techniques and methods, including alternative ways to inform and entertain via written, oral, and visual media. High-Profile Connections - Knowledge of and ability to establish relationships with "high-profile" customers and networks (celebrities, public officials, corporate executives, well-known and influential companies and organizations). Local Knowledge – Knowledge of local attractions, special events, and venues. Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product #J-18808-Ljbffr