We offer a hybrid work environment.
This position must sit near our Center of Excellence located in Barcelona.
About Gartner IT: Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients.
We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner.
Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team.
About the role: The Director will provide leadership and direction of the Observability team to ensure appropriate and reliable monitoring of our critical applications and infrastructure in a rapidly evolving hybrid landscape.
What you will do: Drive and enhance the strategy for Observability for Gartner IT, including acquisition, delivery, analysis, and visualization of metrics, logs, and traces.
Ensure the team is collecting the right metrics at the right frequency and that the data is readily available/consumable for alerting, reporting, and analysis.
Ensure the Observability strategy meets the rapidly evolving requirements in IT at required velocity as we continue to increase rapid adoption of new and modern architectures, processes, and technologies.
Directly collaborate with senior management and key partners to understand business requirements, help drive alignment and prioritization, and build thoughtful solutions to achieve collective goals.
Manage resource assignment and project prioritization for the Observability team.
Determine relevant KPIs to measure the team's ability to complete work requests and projects in a timely manner.
Ensure tight integration of best-of-breed observability platforms and seek opportunities to further enhance and simplify service offerings for our key stakeholders.
Collaborate with a cross-functional team of dev, ops, and architects to understand complex application architectures in order to design an effective top-down Observability strategy for holistic service visibility.
Lead the evaluation, selection, design, deployment, and advancement of the portfolio of tools used to provide infrastructure and service monitoring of hybrid cloud/on-prem environments.
Ensure tools utilized are capable of providing the critical visibility on modern architectures leveraging technologies such as cloud, containers, IaC, etc.
Manage vendor relationships and ensure we have metrics to hold them accountable to defined SLAs.
Design and maintain a robust strategy for alerting and incident-based collaboration across the enterprise.
Leverage modern communication channels and capabilities where possible.
Build and grow the scope and capabilities of the Observability team with a top-down, service-driven focus.
Ensure methodologies keep pace with the shifts & transformations taking place within IT.
Ensure the Observability team increases use of automation and leverages a "as code" / DevOps mentality.
#J-18808-Ljbffr