He/she will manage to maximize the effective use of labor, equipment and other resources, in order to drive aggressive growth, meet customer service expectations and contractual requirements while adhering to financial parameters for EMEA.
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position Summary The Director will be responsible for all aspects of the Digital Workflow Solutions business for the EMEA group. He/she will ensure the timely delivery of services and products that meet Healthcare's needs while ensuring strict adherence to quality, regulatory and safety requirements.
The Director reports directly to the Vice President of Digital Workflow Solutions and will liaise with the Vice President and Managing Director EMEA.
Duties Strategic Business Planning
Work with country leaders to define requirements for competitive and conforming software products in CSSD and GI.
Distill requirements into an EMEA product strategy so the Dev team can execute based on priority and timing needed to support financial performance in the region.
Establish knowledge base in the region to support compelling and competitive RFP and Tender submissions for companion IPT products.
Build an operational plan that contemplates product preparedness, market opportunity and resource allocation to achieve targeted growth goals.
Build out local teams to ensure growth trajectories, customer satisfaction, and overall portfolio competitiveness.
Financial Control and Authority
Develop and perform against budget and financial targets set by the Business Unit.
Create weekly and monthly management reports, dashboards and other metrics.
Control labor hours and costs within budgeted allowances.
Monitor and ensure all transactions are banked, secured and controlled in accordance with company policy.
Ensure compliance with financial controls and procedures.
Operational Management
Create and lead a culture of constant improvement and excellence through innovation and development of process improvement, operational practices and quality assurance.
Ensure the effective use of the IT, finance and other systems to maintain the integrity and availability of management information.
Produce and report timely and accurate management information; record and report key performance indicators.
Implement and actively maintain compliance to company policies and defined Standard Operating Procedures.
Organize and ensure the efficient delivery of services in accordance with contractual service level agreements.
Risk Management, Security, Health and Safety
Actively manage risk by developing and implementing the Division's risk management procedures.
Identify existing and new risks and create a culture of vigilance and proactive risk management.
Quality Assurance and Customer Service
Maintain product and service quality standards in accordance with Company standards.
Create and deliver a quality-driven culture and environment within the unit.
Work proactively to improve process, quality and risk controls.
Maintain effective communication with customers and other stakeholders.
Human Resources
Create a culture of development and opportunity characterized by reward, recognition, training, development and advancement opportunities.
Effectively manage staff training and development, provide career development plans, and develop succession planning.
Foster a workplace culture consistent with the values and mission of the company.
Partner with Human Resources to manage performance and resolve grievances.
Supervisory Responsibilities
Responsible for direct supervision, development and evaluation of employees through a team of direct and indirect reports.
Must possess exceptional verbal and written communication skills required to positively engage all constituents across the business.
Education Degree Bachelor's Degree
Required Experience Minimum of 10 years of progressive management and leadership experience.
Prior experience in the health care industry.
Ability to contribute significantly to the strategic planning process.
Superior interpersonal communication, presentation and influencing skills.
Demonstrated financial acumen.
Proven client-facing skills and account planning experience.
Strong understanding related to production processes and control.
Self-starter with good time management skills.
Ability to understand and interpret written requirements.
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention.
STERIS strives to be an Equal Opportunity Employer.
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