.Director, Client Management - CP EMEALocation: Works From Home - GermanyTime Type: Full timePosted On: 2 Days AgoBe part of something revolutionaryAt o9 Solutions, our mission is clear: be the Most Valuable Platform (MVP) for enterprises. With our AI-driven platform — the o9 Digital Brain — we integrate global enterprises' siloed planning capabilities, helping them capture millions and, in some cases, billions of dollars in value leakage. But our impact doesn't stop there. Businesses that plan better and faster also reduce waste, which drives better outcomes for the planet, too.We're on the lookout for the brightest, most committed individuals to join us on our mission. Along the journey, we'll provide you with a nurturing environment where you can be part of something truly extraordinary and make a real difference for companies and the planet.About the jobAbout the roleYou will be responsible for successful value delivery and realization for the clients. This will require successful management and execution of o9 implementations leveraging a blend of strong management consulting capability, thought leadership in the planning space and client empathy.What you will do for usCustomer Management:Take ownership of client satisfaction and value delivery across multiple customer accounts.Build long-term relationships at executive and operational levels.Resolve project issues including timeline, budget, and scope, by deep customer empathy and understanding of business priorities and constraints.Anchor the steer co meetings with the client executives to resolve the trade-offs pertaining to the program, educate client about o9 offerings and how other customers are using the platform.Ensure the program is staffed for success and bubble up the key requirements and constraints to the portfolio leads.Provide guidance, mentoring, feedback and coaching to the project team.Accountable for the profit, margin and pricing for consulting services.Oversee the invoicing and credit terms for managed clients.Provide Financial/business planning monthly revenue forecast for the clients/portfolio.Support the client retention and subscription renewal by means of having a delighted client.Support expansion of the customer account for future opportunities.Be an inspiring and trusted leader to all around you (clients, o9ers, partners), by the values you demonstrate and the knowledge you possess.Sales Support:Support new sales cycles by presenting the delivery methodology, principles, implementation approach and effort to the prospect.Create SOWs for new programs.Proactively highlight the staffing requirement for new cycles.Cross-functional collaboration:Work closely with the cross-functional teams to resolve any constraints (ex platform team for technical issues, product team for new capabilities, marketing team for the specific customer events and press releases etc.).What you will haveExperience:3+ years of business consulting experience