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A Day in the Life In the Diabetes Division of Medtronic Iberia, the Phygital Training Project Specialist is a professional who, reporting to the Technical Consultant Manager, works directly in a virtual way to educate patients for insulin pump and/or sensor therapy.
The patients, selected by the diabetes doctor, are then referred to the Phygital Training Project Specialist directly by field colleagues (Therapy Sales Specialists).
The Phygital Training Project Specialist is therefore the reference web-based figure for patients who use our devices, a professional guide specialized in virtual activities and competent on the technical aspects of individual products.
The activity of the Phygital Training Project Specialist provides about 80% of virtual trainings for patients and about 20% of activities in the territory at the centers, independently if required, as support to the Therapy Sales Specialists.
It is therefore necessary that this figure interacts, at least periodically and when necessary, with the healthcare personnel (HCP) representatives of the centers and constantly interfaces with Therapy Sales Specialists, Therapy Training Specialists, Therapy Sales Coordinators, and District Managers, in order to better organize their remote support.
A Day in the Life Remote technical training for new patients, followed by a planned follow-up process aimed at monitoring the correct use of the devices and answering doubts/questions/curiosities.
Making follow-up and troubleshooting requested by field colleagues in agreement with the diabetologists and the patient, organized according to the availability of the shared agenda of the Phygital Training Project Specialist.
Supporting the doctors and patients to access the data management platforms (CareLink, MiniMed mobile, Medtronic Connect, Guardian, Penny, and future applications).
Some fixed days of the month, acting as a technological support and/or online chat for non-urgent questions or doubts on various issues related to devices.
Supporting or replacing the field colleagues as needed in their training activities in the area and contacts with the reference diabetologists, and always staying up to date on how training is carried out on our new devices on the market, thus facilitating his virtual training activity.
Providing feedback on training sessions to field colleagues and periodic reports on his territory activities and relationships with colleagues, directly to the Technical Consultant Manager.
Participating in cluster and area meetings for regular discussions in order to optimize and improve the virtual activity.
Providing suggestions and requests to Marketing to create and refine useful tools for the web-based approach.
Explaining to the patient in virtual mode the correct management and use of the devices in compliance with the procedures and guidelines of the remote activity.
Must-Haves Bachelor's degree in scientific or nurse disciplines or proven experience in the sector for at least three years.
A previous experience in the field as a technical/commercial trainer in the diabetes sector.
Excellent capacity to use computer media and the main web connection platforms, as well as the entire Microsoft Office package.
Empathy and excellent interpersonal and communication skills.
Fluent in English, Spanish, and Catalan.
Aptitude for continuous updating and orientation to results.
Approach advisory, good negotiation skills, and team work orientation.
Excellent time management skills.
Knowledge and use of CRM systems.
Driving license B.
In addition to the main home-based activity (approximately 80% of the time), travel is required (approximately 20% of the time) on the entire reference area assigned for training with field colleagues and/or the clinical referents of the centers.
Nice to Haves Use of specific management tools for the role.
In-depth knowledge of the diabetes market in Iberia (products, therapies, and competitors).
Thorough knowledge of Sales Force Efficacy, Connect E-store, and MMX software in use and/or future CRM systems.
Mastery of key clinical reference materials.
Knowledge of the basic concepts of health economics.
Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
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