Our opportunity
You are passionate about leading digitalization, innovation and service delivery to make a tangible impact for customers and the business.
Zurich Global Employee Benefits Solutions delivers innovative insurance solutions to the world's leading companies.
We are growing rapidly and investing in our digital service offerings to enhance and differentiate our customer, partner and employee experience.
In this exciting role, you will be instrumental in accelerating our digital transformation, bringing efficiency and enhancing user experience through existing and new technology solutions.
The role will build and structure the digital services while delivering change projects to the business.
It requires being hands-on with the business processes and IT solutions and close to the business to understand their needs.
In parallel, you will also explore the business value and technical feasibility of bringing new technologies (e.g., digital solutions, BI, API, automation, AI, Cloud, etc.)
to the business processes.
Your roleAs a Digital Services Lead, your main responsibilities will involve:
Leading business change/digitalization projects, working with key business stakeholders to understand goals/objectives and challenges, proposing, and delivering solutions.Leading the definition of business change solutions, including business architecture/analysis/process design/requirements, business case development, project management planning, and delivery.Evaluating new digital solutions and defining new solutions to support business growth.Working closely with IT to plan and control the system design, development, testing, and implementation of new solutions, as well as managing technical related activities.Managing product backlog/business requirements portfolio based on business criticality & priorities.Working with IT development to plan and control the change/release management process.Leading the implementation of business process and system improvements, ensuring solutions align with business objectives and advising the business on technology options.Building close collaboration with the business users and software development team to facilitate a more agile and innovative change delivery model.Engaging internal and external stakeholders to facilitate the change process and leading the business solution design.Acting as a business change champion for the digital acceleration program. Your Skills and ExperienceAs a Digital Services Lead, your skills and qualifications will ideally include:
Master's degree in Information Technology or related disciplines.8+ years of relevant service delivery/change management experience in a corporate environment, preferably in the insurance industry.Solid experience in business analysis, project management, and digital transformation projects in complex business/IT environments.Hands-on experience in Microsoft Dynamics technologies, SAP, Jira, and Business Intelligence tools.Self-motivated with an affinity for exploring new technologies and solutions.Strong problem-solving, collaboration, communication, senior management presentation, and stakeholder management skills.Good command of both written and spoken English. Additional InformationAs well as a competitive salary and a yearly bonus, we offer a benefits package which includes:
Option to work remotely within Spain even up to 100% - you choose.Flexible working hours.Wide range of internal and external training.Free English, German, and Spanish classes depending on the needs.Ticket restaurant.Life Insurance.Pension Plan - after 1 year in the company.Referral bonus if you bring other talented people like you.Special banking and insurance conditions.Exclusive Employees discounts. Who we areLooking for a challenging and inspiring work environment where you can make a difference?
At Zurich, millions of individuals and businesses place their trust in our products and services every day.
Our 53,000 employees worldwide form the basis of our success, enabling businesses and communities to face a world of risk with confidence.
Imagine if you could help people do this all over the world.
You'd give them confidence and reassurance by protecting what they love most.
It's a big challenge, but you will be supported by a world-class team who believe in helping you to reach your full potential and deliver on our promises.
So be challenged.
Be inspired.
Help us make a difference.
At Zurich, we are an equal opportunity employer.
We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age, or disability.
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