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RESPONSIBILITIES Ensuring a lead conversion rate by qualifying all new leads coming in via Salesforce CRM and finding solutions for them using digital means. Providing customer and prospect customer support for all operational and technical questions. Ensuring complete processing of orders, meeting customer expectations and maintaining communication throughout the entire process. Acting entrepreneurially by developing exceptional customer relationships through regular telephone and e-mail, identifying, and exploiting business potential for further nurturing and transfer into industry teams. Independently and efficiently managing customer complaints in coordination with company interfaces to maintain a positive external presentation. Continuously developing and maintaining a network with internal departments (logistics, supply chain, finance, etc.) to professionally meet customer requirements. Executing lead conversion activities after the central execution of marketing campaigns. Understanding, implementing, and further developing digital sales processes to achieve the highest possible efficiency in lean customer management. QUALIFICATIONS Well-founded commercial or technical training, desirable Bachelor's degree. Minimum of 3 years of relevant experience. Previous experience in sales, customer service, or application technology. In-depth knowledge of the market, industry, and product. Excellent interpersonal skills, with a friendly and persuasive demeanor. Proactive mindset and ability to drive business growth. Fluency in the local language and proficiency in spoken and written English, additional foreign language skills are advantageous. Proficiency in SAP, CRM, and customer care software. Strong collaborative abilities and e ffective communication skills. BENEFITS We offer a wide range of possibilities and improve the opportunities for our employees with on-the-job training, supported by an involved and competent team.
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ABOUT US BASF is the world's first chemical company. We offer intelligent solutions for our customers and move towards a sustainable future. To this end, we promote the recruitment of people with different profiles around the world, which offers multiple opportunities for professional development. For us, both performance and personality count, regardless of gender, age, nationality, sexual identity, disability or ideology. Thus, at BASF, opportunities become professional careers.
At BASF, the chemistry is right. Because we are counting on innovative solutions, on sustainable actions, and on connected thinking. And on you. Become a part of our formula for success and develop the future with us - in a global team that embraces diversity and equal opportunities irrespective of gender, age, origin, sexual orientation, disability or belief.
At BASF you get more than just compensation. Our total offer includes awide range of elements you need to be your best in every stage of your life. That's what we call you@BASF. Clickhere to learn more.
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