Company Description: At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression, and accessibility. We strongly believe in an equal opportunity space that is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know uniqueness drives innovation. We want to make sure our people reflect the communities across the world we help travel.Job Description: We are looking for a Product Owner for our Omnichannel Team. We aim to build a better and more efficient customer experience by leveraging automation and cutting-edge technology. We are searching for a Customer Service and Product Design expert able to help our company improve their Customer Relations through digitalization.Key Responsibilities:Strong focus on Conversation Designer & Chatbot Builder.Make our chatbot more effective, more conversational, and able to solve harder problems.Identify customer behaviors and needs through research and analysis and re-design conversational flows.Analyze multichannel customer journeys to identify improvement areas relying on digital strategy.Take full ownership of the product, prioritizing new features and enhancements to existing features.Empower and collaborate with other POs to unlock their full potential.Qualifications:Experience in Conversation Design & Chatbot Building.Strong technical product management experience with a good understanding of customer experience.Able to break complex problems into smaller logical ones and prioritize them with data.Curious by nature with attention to detail, able to take ownership, and get things done.Data-driven; base decisions on facts rather than opinions.Passionate about product development and constantly looking for ways to improve it.Open-minded team player with excellent communication skills.What We Offer:Join a dynamic team in an inclusive international environment.Grow thanks to the career journey and our internal mobility perspective.Manage your own schedule with flexible start and end times for the working day.Work a shorter working week (36 hours), including 4 hours on Friday morning.Get focus time for learning, development, and deep work on Friday mornings.Work partially or fully remote according to local laws.Enjoy continuous training thanks to our company platform.Benefit from employee discounts on travel.Receive 2 days off per year for volunteering purposes.Receive a bonus after 5 and one after 10 years in the company.Get free snacks, fruit, hot drinks, water, and beverages at our offices.Participate in amazing winter and summer corporate events.Benefit from extended parental or marriage leave.
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