Digital iSHIFT Customer Service Expert
iSHIFT Solution Delivery – Customer Service Expert
Location: Barcelona - Spain
Hybrid
Full time
About the job
Sanofi is globally deploying its new back-office cross-functional system processes through the implementation of a Global ERP (iSHIFT project) using SAP S4/HANA technology. This Transformation program aims at:
Enabling Global Business Units (GBU) & Global Functions with Analytics
Common analytics by GBU and for Global functions to improve performance and cost management.
Facilitating a seamless integration of planning and actual data setting-up automation in reporting to enable Global Shared Services (SBS)
Simplifying processes and Sanofi users' experience
Improved integration or divestment capabilities through a standardized methodology.
As Domain Expert you will be responsible for the design and the deployment of a single technical solution covering Domain's standardized processes in a single SAP solution for all businesses on all geographies.
Main responsibilities:
In the context of the iShift Program, the main duties of the Customer Service Solutions Delivery Expert are:
Scoping
Contribute to Scoping studies.
Provide workload estimations for new scope to be deployed for Sales and Distribution.
Design of the Solution
Lead together with the Business Enablement team the Global Design workshops.
Define and drive the implementation of the Customer Service global template.
Propose adequate SAP solutions minimizing gaps with the standard functionalities.
Perform impact analysis for application changes for S4 Hana and satellites applications.
Deliver all design deliverables defined by the program.
Development and testing
Organize, complete, unit-test and document the configuration of the system.
Ensure quality of developments and contribute to audits.
Complete all deliverables defined by the program.
Migration and Go-Live
Contribute to migration activities related to the Customer Service stream.
Ensure go-live support and Hypercare activities.
AMS
Contribute to AMS activities: provide functional expertise for complex topics.
Cross-project activities
Be the Referent Expert for specific topics within Sales and Distribution.
Contribute to continuous improvement by keeping informed on new functionalities.
ABOUT YOU
Solid SAP Experience.
At least 4 full lifecycle SAP implementations.
Experience of 5+ years designing and configuring in SAP domains.
Experience with Master Data, IDocs/BAPIs.
Proven experience working in major IT consulting firms.
Soft and technical skills:
Team player, solutions-oriented.
Strong oral and written communication skills.
Fluent in English, any other language is a plus.
Why choose us?
Bring the miracles of science to life alongside a supportive team.
Discover endless opportunities to grow your talent and drive your career.
Enjoy a thoughtful, well-crafted rewards package.
Take good care of yourself and your family.
Work with highly qualified teams using state-of-the-art technologies.
At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
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