Role Responsabilities* Supporting the core business objectives by maximising customer traffic through williamhill.es and 888.es.
* Providing localised, dynamic content on our Spanish language sportsbooks and their various sub-domains.
Including trading content on our Sports products.
* Ensuring all content on our Spanish sportsbook sites is in line with the overall business strategy and tone of voice.
*Optimising the key customer journeys and pages to ensure that the clients confront as little amount of friction as possible.
* Utilising our content management systems to ensure all areas of our sportsbook products are consistent, accurate and of the highest quality.
* Monitoring and checking our websites, ensuring all content and data is correctly displaying and up to date at all times.
* Evaluating closely departmental key performance indicators in order to make significant decisions to drive customer retention.
* Building and maintaining good relationships with important stakeholders such as Marketing, Design, Gaming, Product, Compliance.
Business Performance, Trading & Tech, CRM, Gaming Operations and the VIP teams.
Including those sitting within the Spanish team but also those within the central functions.
* Support the Site Manager and Operations team in identifying localised market opportunities and work with Trading to drive the creation and pricing of relevant special markets.
* Using data to ensure that the most relevant events and attractive markets for Spanish customers are promoted and prioritised on the sportsbook, within Spanish regulations.
* Questioning and modifying established processes and service procedures through the results of site analytics.
* Supporting the Development team with testing to ensure that the Spanish versions of all new products and features have been correctly localised – provide advice on linguistic detail.
* Responding to #MiApuesta requests, managing the replies effectively and quickly whilst engaging our customers through social media.
* Help grow the #MiApuesta product – with a keen eye on the social conversations, alerting management and the team to potential issues or opportunities.
* Ensuring all new staff members receive the appropriate training and coaching.
Job Requierments Requirements* A well-developed knowledge and experience of the betting and gaming industry.
* Spanish language expert (Must be mother tongue).
* Experienced in working with online content or other operational teams, including customer services.
* English language competence (Business level or fluent).
* An understanding of web analytics.
* Strong passion for sports.
* Sharp understanding of the language of both the sports and casino products.
* Brilliant attention to detail coupled with strong planning skills.
* Good communication and interpersonal skills.
