col-wideJob Description:
The right person for this role:
- Manages the content workflow for the market while supporting global initiatives
- Optimizes and approves content to set the quality standards high and ensure best SEO ranking
- Has strong people skills, and can easily connect and work with anyone
- Is driven, never satisfied with the status quo and always working to get better
- Has a strong attention to detail and seeks quality
- Sets a high bar for themself
- Likes to solve problems and thinks creatively
- Is adaptable and knows how to handle the unexpected
- Is organized and able to navigate competing priorities
- Has the ability to work alongside the team to guarantee deliverables
- Supervise the team that creates, revises, edits and publishes content in order to ensure compliance to brand guidelines and superior content quality on the website and app.
- Take full ownership of the requests coming from the Marketing team, corporate teams and hotels in order to fulfill their requests and bring their content online ensuring the best online experience possible.
- Provide support to the Digital Content and Localization Director
The **Digital Content Operations Manager** will be part of the **Digital Experience Center of Excellence Team **and will communicate with global teams around the world including:
- Hotel Owners/Operators
- Brand and Marketing Teams
- Digital Marketing and SEO Teams
- Commercial Team
- IT Team
- Vendors
The **Digital Content Operations Manager** has the responsibility to:
- Manage the Digital Content team and ensure an excellent management of the stakeholders.
- Support global marketing and corporate teams with both B2B and B2C customers.
- Ensure all digital content is on-brand, consistent in terms of style, quality, tone of voice, and optimized for online channels including desktop, mobile and app.
- Be an arbiter of best practices in grammar, messaging, writing, and style.
- Help to optimize workflow for requesting, creating, editing, publishing, and retiring content.
- Work closely with project management team and the CMS expert to align all marketing and development initiatives across digital channels.
- Adhere to style guidelines, processes, and established standards for quality, scope, and usability of content.
- Provide support and work on projects when needed to ensure deadlines are met.
- Aid in the reporting of issues and monthly summaries of work completed
The **Digital Content Operations Manager** must possess the following requirements and skills:
- Minimum of 5+ years of experience in managing operational teams.
- Excellent oral and written communication skills.
- Experience with content for a global audience.
- Fluent or Native Speaker of English is a plus.
- Copywriting experience in English
- Ability to set clear goals and quantitatively measure them.
- Yes, I can attitude, flexibility and resilience is a must
- Capable of working collaboratively across teams and departments, with mínimal supervision.
- High degree of ownership and accountability.
- Balance multiple projects, assignments, and launches simultaneously within a fast-paced, ever-changing work environment.
- Ability to work with technical staff to communicate issues.
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