Introduction
At IBM, we know that transformation drives change, and it is in our DNA to continuously transform. Our Business Transformation Consultants help drive large scale change that spans IBM business units and geographies. As a part of this team, you will have the unique opportunity to be a part of driving IBM's ongoing transformation as a company that continuously innovates and leads the market.
Your Role and Responsibilities Role Overview:
The SAP CX Consultant is expected to possess one or more certifications in any of the SAP CX solutions of the portfolio (Commerce is a must). It will be a plus if he has knowledge or experience in one of the other main Commerce solutions on the market (e.g., Salesforce, Adobe, Magento).
Having this knowledge, the SAP Commerce Consultant must be able to help clients compare the SAP CX solution to the other chosen solution and to help them understand the strengths and shortcomings of each package solution. In addition, the SAP Commerce Consultant at that level should be able to understand the OOTB behavior of the different market Commerce package solutions and identify which one of them meets more closely the client needs.
As a CX Consultant, you will be responsible for leading client engagements, collaborating with team members and with different IBM practitioners, developing deep client relationships, overseeing solution design and build, and delivering the value of the company's professional services. Lead and coordinate resourcing, work planning, and prioritization for service delivery team. Comfortable operating under challenging situations.
Experience:
Educational and/or professional background in a field such as Computer Science, Software Engineering, Information Systems or related field.
Experience with web-related technologies and languages.
Experience in management consulting, IT consulting, market research, and/or enterprise software client management is preferred.
7+ years of experience building and managing client relationships and delivering client success.
Ambitious in your career and committed to personal and professional growth.
Excellent analytical skills including Microsoft Excel and PowerPoint.
Strong written, oral communication and presentation skills.
Required Technical and Professional Expertise
Demonstrated experience in CX platforms and/or Digital Commerce.
Experience in Sectors: Retail, Telco, E&U.
Preferred Technical and Professional Expertise
Languages required: Spanish, English.
About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities. Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone. It's time to define your career.
About IBM
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location Statement
IBM quiere que muestre toda su auténtica forma de ser en el trabajo, y eso para usted quizá implique tener la posibilidad de trabajar de manera flexible. Si está interesado en un patrón de trabajo flexible, póngase en contacto con nuestro equipo de selección de personal para ver si es posible en el entorno de trabajo actual. IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices.
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