.At Nationale-Nederlanden, it's the person who makes the professional. Following the company's strategy, we are looking to strengthen our structure within our central offices located in Alcobendas, in a hybrid, flexible, and accommodating work environment.On this occasion, we are looking for an Agency Experience Specialist in the commercial area, joining the Digital Agency Experience team, responsible for the digital transformation of the company's main sales channel and the improvement of its experience."Your mission in the companyThe position we offer provides you with the opportunity to be part of a team that develops innovative applications. As part of your responsibilities, you will have the opportunity to collaborate on the refinement and continuous improvement of our app, working together with real users of the network to understand their needs and expectations. You will also work in an international environment, alongside other countries and the Salesforce team.Your main responsabilitiesInside the Digital Agency department and reporting to the Head of the department, you will have the exciting opportunity to participate in the design of the Salesforce Agent app, working alongside our international team and other countries involved in the project.As part of your role, you will be responsible for organizing focus groups and testing sessions with end-users of the application, allowing you to identify their needs and ensure that the functionalities meet their expectationsParticipation in refinements and harmonizations with the local and international Salesforce team and alongside the other countries participating in the projectProcess definition and tool improvements within the network, identifying processes with potential for improvement and proposing solutions.You will play a critical role in ensuring the success of our Salesforce Agent app by conducting thorough User Acceptance Testing (UAT) of all functionalities prior to their official production deployment.As part of your role, you will work closely with the Salesforce squads to develop requirements for new functionalities and track their progress, ensuring that the network's tools and processes are always up-to-date and at their bestOrganization of focus groups and functionality testing sessions with end-users of the application (agency network). Your role will be to identify their needs before starting to refine the functionalities, and subsequent testing of the functionality with the objective of validating that what has been built is what they expectMonitoring and analyzing the use and adoption of Salesforce within our sales network,and using those insights to develop a comprehensive adoption plan that will ensure that our agents are getting the most out of this powerful tool
