VRAI is one of the fastest-growing digital-first direct-to-consumer brands.
Modernizing diamond jewelry through the exclusive use of sustainably created diamonds, VRAI has innovation, craftsmanship, and sustainability at the core of its products and values.
We're excited to be looking for a Diamond Sales Expert to join our team in Madrid.
You'll be a trusted advisor along the full customer journey and play an integral part in growing the engagement business and delivering an unparalleled customer experience.
This role is perfect for you if you thrive on building strong customer relationships and creating a memorable experience for life's special milestones. You love selling sustainably created diamonds and are excited to join a nimble team to help grow the VRAI brand.
Responsibilities: Be a trusted advisor to clients and prepare personalized consults demonstrating our sustainably created diamonds and VRAI jewelry, then following up to close the sale.
Act as an ambassador of the VRAI brand and our values, assisting clients with jewelry selection, diamond education, jewelry care, and company policies (returns, upgrades, resizes, etc).
Be sales-driven and a key contributor to company growth by maintaining a calendar of virtual and in-person appointments, managing your lead pipeline, and nurturing/developing leads.
Join a team of high-performing luxury sales professionals committed to offering first-in-class service remotely and in showroom.
Work collaboratively with other showroom and virtual sales team members on clienteling and custom design projects.
Collaborate with the larger sales team on clientelling, sharing customer trends and product feedback to continuously improve the overall customer experience.
Collaborate with VRAI marketing and product teams on product launches, in-store events, press days, activations, and influencer hosting.
Requirements: E-commerce or retail sales experience with proven ability to close sales in a high-volume environment.
Diamond expertise and jewelry experience strongly preferred.
Certified Gemologists from a reputable institution a strong plus.
Independent, motivated, and well-organized with excellent writing and communication skills.
Compassionate, positive, patient, people-person and technologically savvy.
Available weekends.
VRAI provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. Additional perks such as employee discounts are also available.
VRAI is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor under federal, state or local law.
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