.Role DescriptionThe purpose of this field-based position is as a Diagnostics Specialist who provides onsite support to veterinary practices, laboratory research, and veterinary academic settings and is responsible for the overall business health and customer satisfaction of their assigned territories.Sales Creation: Generate sales by calling on existing customers, self-generated prospects and all potential animal health or research opportunities within your designated region. Clearly explaining the uses and benefits of Zoetis products and services and effectively communicating our "value proposition", you will be required to generate new business and leads by placing Zoetis products into new practices, academia and research settings and gathering referrals from existing clients.Your purpose is to assist practices with all aspects of understanding the practice and customer benefits in providing high quality diagnostics products and in house diagnostic services.The person in role is required to develop mutually beneficial and productive long-term partnerships with our customers, and to maintain these relationships with the appropriate quantity & quality of activity.This role contributes to the overall success of Zoetis by delivering to at least the sales growth & market share gain targets for the designated product lines.Core ResponsibilitiesMaintain high level of expertise with the evolving portfolio of products, services, pricing, competition, market and industry trends.Develop and maintain account plans in collaboration with Veterinarians, ATMs, ABMs and Dx coordinators.Responsible for identifying, quantifying, qualifying, tracking, and evaluating Veterinary Practice performance; and, for facilitating, developing, designing and implementing clinic workflow processes that improve overall customer experience with our products and services.Ensure customer information and call reports are continuously updated through CRM system.Align activities and account plans to marketing programmes and management direction in line with the Solution Selling model.Analyse and interpret actual and potential territory/customer sales and growth opportunities to support delivery of sales targets.RelationshipsDevelop mutually beneficial and productive long-term partnerships with our customers based on high quality account plans.Implement bespoke customer solutions utilising all available resources including products, value add services, Veterinarians and Business Consultants.Work with the Dx Coordinator, Dxs, BUM, ABM, ATM and AM teams to identify and report opportunities in customer accounts as well as new opportunities through referrals from existing customers.Identify opportunities into existing customers in order to maximise their profitability and customer service.Contribute to the success of your team by sharing best practice with colleagues and proactively contributing ideas