Service Delivery Lead Perfil buscado (Hombre/Mujer)
Support and oversee the delivery of roadmap for a value stream in the Digital hub team.
Manage the day-to-day development and support services provided by offshore 3rd party teams.
Lead and drive all aspects of project delivery ensuring that key time, quality, and cost milestones are achieved.
Conduct regular project team meetings with key internal and external stakeholders as appropriate to ensure that projects stay on track.
Use appropriate Agile methodologies (Scrum or Kanban), lead Agile ceremonies, continually learning and iterating, and coaching the team in Agile DevOps practices.
Define and agree delivery plans and roadmaps for all the projects planned throughout the year.
Manage team resources, create project plans, track costs, monitor progress, track metrics (SPs and tickets), and identify risks early on before they become serious problems.
Lead the collaborative dynamic planning process - prioritising the work that needs to be done against the capacity and capability of the team, balancing the interests of product owners, the team, and the business.
Continuous learning and growth in Agile DevOps.
Identify areas for improvement and come up with a plan to ensure that the performance gaps are addressed and closely monitored.
Focus on the deliverables the business needs, the team's productivity, and the removal of all blockers to ensure project success.
Produce governance reports, manage budgets, and risk management - reporting monthly on the performance of the value stream.
Oversee the day-to-day operations of live services ensuring their availability, reliability, and performance meet expected standards.
Collaborate closely with operational leads to address operational issues, manage SLAs, and mitigate risks.
Identify opportunities to implement efficiency improvements.
Close collaboration with the Product owners to deliver the product roadmap and coordinate with the technical teams.
Plan the projects on the roadmap and track delivery from start to end of the project.
Close collaboration with the team in ensuring continuous improvements.
Escalate poor performance in the vendor team when required.
Close collaboration with Operations lead in implementing and ensuring key controls are in place for the value stream.
New challenge in an International company.
SSC.
English.
Barcelona.
Agile.
DevOps.
Service Delivery Manager.
End to end delivery.
Qualifications Any project management qualification.
Agile Certifications preferred.
ITIL desirable but not essential.
Skills/Experience Must have excellent delivery focus and drive.
Direct experience of IT Applications and related project delivery including business change elements.
Proven track record in delivering IT Application projects and managing virtual and distributed IT teams (including suppliers and third-party resources).
Proficient with project planning tools - MS Project, JIRA, Confluence.
Project financial management.
Good communication skills to effectively manage relationships with external suppliers, internal customers, and senior management.
Experience of working in a global team and proven ability to address issues and challenges associated with global working, varied time zones, and geographical distance.
6+ years of project management experience.
Proficient in English language.
Create reports and presentations for Senior Management.
Agile DevOps experience.
Familiarity with ITIL frameworks and best practices for service delivery and operations.
Benefits Food Voucher, Health Insurance, Life Insurance, Bonus, Hybrid Model (2 days from home), Office based in Plaza Europa, International environment.
Scrum, Kanban.
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