Since 1954, Village Cinemas have grown to become a recognisable and prominent entertainment provider and part of one of the world's leading entertainment brands. Village is looking forward to several major motion picture releases, coming soon to a screen near you!
This is the perfect chance to put your energy and enthusiasm on display and become a part of the magic that is Village Cinemas!
About the Role: If you've been seeking an exciting new challenge, this role could be perfect for you! Village Cinemas Werribee is reopening later this year, and we are searching for a Guest Experience Manager (GEM) to join the team.
Reporting to the General Manager, the GEM is our guest ambassador, putting our guests at the centre of everything! From the moment a guest steps through the doors of the cinema site, our GEMs are responsible for ensuring outstanding guest experiences supported by operational experience.
You will be responsible for managing the cinema operations of the site in collaboration with the Senior leadership team within that cinema site to ensure the company guest-centric vision and values are well represented through processes and communications.
Responsibilities: Guest Experience: Delivering exceptional customer service, handling customer feedback and complaints, optimising service recovery, and actively collaborating with departments to improve guest experience.
Operational Excellence: Ensuring the standards of site presentation, technical standards, cleanliness, and staff presentation are exceptional, managing site repairs and maintenance, and reporting any safety hazards.
People Management: Developing, coaching, and training site employees, improving employee retention rates, providing ongoing feedback and coaching, and fostering a positive environment.
Financial Management: Supporting the General Manager to ensure the financial success of the site, including payroll and revenue results.
Inventory Management: Managing site inventory, reconciling physical stock with system stock, liaising with inventory purchasers, and ensuring accurate processing of stock movements.
This role would suit someone who wants to grow into an inspiring and influential leader who motivates others to achieve their full potential through processes, communications, and training.
Skills and Experience: We are looking for someone who is passionate about delivering exceptional customer service, developing and leading teams, and driving operational excellence.
You will have:
Experience within the hospitality industry at a supervisory level
A high level of customer service experience
Strong written and verbal communication skills
Level 2 First Aid Certificate
RSA Certificate
Beneficial skills but not essential to apply:
Previous experience using Vista ticketing system
Experience within the cinema or entertainment industry
Events experience
If this sounds like you, we encourage you to apply for this exciting opportunity!
What we offer: We are a fun, energetic, collaborative, and supportive bunch who thrive on being a social and hardworking team. We also offer some fantastic entertainment discounts to feed that movie addiction!
Village Roadshow is a proud Circle Back Initiative Employer – we commit to respond to every applicant.
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