.GROUP BNP PARIBAS BNP Paribas Group is the top bank in the European Union and a major international banking establishment.
It has close to 185,000 employees in 65 countries.
In Spain we are more than 5,100 employees within 13 business lines.
Spain IT Production Spain IT Production organization consists of CIB ITO & ITG IT Platforms and is responsible for providing IT Production services to our Clients in EMEA, ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality.
IT Production organisation includes Infrastructure services, Digital Working, Telecom& Datacentres, Production Security and Application Production domains and associated transversal services (CTO Office, Control Tower, PMO and IT Continuity).
In Spain, IT Production relies on a Platform with over 400 experts that provide full-stack support services ensuring a secure, stable, standardized, and efficient production.
ABOUT THE JOB MISSION
- Provides end user satisfaction by solving end-user incidents in a timely fashion.
- Tracks and proactively manages Incidents.
Determines improvement strategies to reduce incidents.
- Works out new solutions to incidents and documents them in Knowledge Base Articles.
RESPONSIBILITIES
- Provide technical support on Windows Client devices.
This includes Windows (10, 11), Edge, Office 2016/365, Office Companions, McAffee, BitLocker and Intune.
- Participates in Incident and Problem management.
- Contact with Microsoft editor opening and managing incidents where needed.
- Participation into continuous improvement and development of the workspace.
REQUIREMENTS Experience: At least 3 years of experience in complex IT infrastructure environments.
Experience of large organizations.
ITIL trained and experience with ITSM tools.
Languages: High English spoken and written fluent (B2/C).
French is a plus.
SKILLS Technical: - Good knowledge and experience with following systems: Windows operating system (10 & 11).
Office 2016/365, Office companions.
Edge, Trellix, BitLocker, GPO's and Intune.
Understanding of core IT Desktop technologies: Deployment solutions: SCCM, WSUS.
General knowledge: LAN, DNS, Active Directory, Azure.
PowerShell scripting.
Strong knowledge of ITIL (service delivery).
Transversal & Behavioral: The ideal candidate is a team player focused on delivering the team objectives.
Collaborates effectively with other support teams to provide the required support and a smooth experience for the end-user.
Works with the Knowledge Management team and the regional service desks to optimize end-user support.
Collaboration in a team built between Madrid and Paris.
Other Value-Added Competencies: Mature, independent, well organized with excellent communication skills (written, spoken, presentations).
Exposed to multi-cultural environment and able to work as part of a Global team.
Quick thinker and good decision-maker