Be Part of Our Mission
Learnlight is an EdTech company that's passionate about putting trainers at the heart of the learning experience because that's what delivers life-changing impact. We use award-winning technology to deliver language, intercultural and communication skills training online and on the ground, to learners in more than 180 countries. Since our early years as a digital start-up, we've worked with hundreds of blue chips and international institutions across the world. Our communication skills training is used by more than 1,500 companies and by over 700,000 workplace learners, setting them apart in an increasingly complex and global business environment.
Your Career Opportunity
In this exciting new career opportunity, you'll be reporting to the Regional Head of Client Success Management on full-time hours and working from home remotely. As a Client Manager, you'll have a direct impact on building trustful relationships and providing ongoing support to our clients, as well as implementing new programs.
Develop a strong relationship with clients, serving as the primary point of contact throughout the program. Lead the implementation of programs, including client onboarding, product training, and webinars.Ensure all key client data is tracked in systems and manage learner performance through key metrics in Dynamics. Agree with clients on reporting needs, communication plans, objectives, and program requirements.Serve as the primary contact for client escalations from the Learner Success Management (LSM) team, handling complaints with appropriate solutions within SLA timelines.Update client information in systems and create platform contracts with agreed conditions, ensuring necessary data is transferred to relevant departments for program launch.Deliver agreed reports and track KPIs such as attendance, completion, and satisfaction. Collaborate with Finance to ensure billing is accurate and timely.Ensure timely program renewals, monitor customer satisfaction at program closure, and support Sales in contract renewals. Identify opportunities for upselling or new product development.What You'll Offer
- Advanced proficiency in both German and English languages
- Exceptional ability to communicate (internally and externally) and foster positive business relations
- Be client-centric and have the ability to adapt to different client profiles, including managing difficult conversations
- Demonstrate agility and autonomy with technology (Dynamics, Learnlight platform etc.)
- Working proficiency in Microsoft Office 365
What We Offer
- Work-Life Balance: Benefit from our remote work from home culture, with options to collaborate with colleagues in regional offices (if applicable). Enjoy generous paid time off including public and personal holidays and two company-wide days off per year to recharge.
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