.Your mission is to enhance the productivity of our users by empowering them through making Information Technology resources readily available and accessible.Also, providing an informative and supportive first point of contact, and to assist all our customers in making the best use of technology in their different roles. What you'll do Provide computer systems troubleshooting and support to corporate user base of approx. 600 users across multiple offices (Windows, Mac, and Linux). Provide timely and consistent support, acknowledging and recording all issues and requests. Handle network and desktop setup for new employees/visitors and office moves. Handle telephony/video conferencing services (Desk, soft phones, and mobile). Remote manage users' equipment (laptops, mobiles, etc.) ensuring machines have the latest security patches and comply with company policies. Manage hardware inventory and purchasing requests. Manage printer queue systems. Create documentation for corporate policies and processes. Share knowledge of company corporate tools with the users to ease their day-to-day work. Support backup and restore policy of users' equipment. Optimize and automate repetitive tasks. Work on project roll-outs and report their progress. What you'll bring Minimum 2 – 3 years of experience in a Desktop support/Technical Support role. Understanding of networking concepts (TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching, and Firewalls). Exceptional troubleshooting skills on desktops, laptops, mobile devices, printers, scanners, copiers, and audio/visual equipment (Cisco/Webex). Proven experience administering Microsoft Windows, Microsoft Office/O365, MacOS, and Linux. Strong skills managing Active Directory (Users, contacts, permissions, groups). Experience with management systems (SCCM/MDT and MDM such as Airwatch, Intune, Jamf). Security Services experience (Cisco Endpoint/Trend Micro/EPO/WSUS/Secunia/VPN). Experience with Dell/Lenovo/HP/Apple hardware. Capacity to work in a fast-paced environment. A strong sense of responsibility and initiative and an ability to complete tasks accurately. Ability to work in a team environment and independently. Expected to be familiar with all corporate processes and policies. Excellent verbal and written communication skills with high interpersonal skills and customer orientation. Work on a rota basis. Some physical lifting required. What's in it for you Private life and health insurance for you and your family. Four weeks per year to work from anywhere for eligible employees. Gym reimbursement. Company bus lines for convenient transportation applicable for employees based in Malaga. Relocation package for you and your family including soft-landing package services to help you settle in (applicable for relocation to Malaga, if you are moving from a different city/country). Learning Pocket for personal development. 3 volunteering paid days each year. Generous referral programme