.Desktop Support Engineer – Malaga, Spain – 5 Days a Week Onsite – €30,000 - €40,000 EUR Humankind have partnered with a leading Software organisation who are in the market for an ambitious Desktop Support Engineer to join an exciting team based in Malaga, Spain.As a Desktop Support Engineer, you will play a pivotal role in ensuring the smooth operation of their desktop infrastructure.Collaborating with various teams, you'll deliver top-notch technical support and maintain an efficient desktop environment.This on-site role requires coverage five days a week, with occasional flexibility for planned support outside regular hours.This team is known for its customer-centric approach, strong technical expertise, and exceptional problem-solving skills.This role needs someone who is fluent in both Spanish & English.Responsibilities: Customer Service Provide exceptional customer service by ensuring a positive experience for end users Communicate effectively, empathetically, and professionally in resolving incidents and requests Desktop Support Provide customer focused support for desktop-related issues, both on-site and remote.Respond promptly to customer inquiries, troubleshoot technical problems, and minimize downtime.Desktop Infrastructure Management Install, configure, and maintain desktop operating systems and applications.Collaborate with the IT team for standardized deployments and security measures.Hardware and Peripheral Management Manage desktop hardware inventory, installations, upgrades, and repairs.Coordinate with vendors for hardware-related issues and warranty matters.User Training and Documentation Develop training materials and conduct sessions to enhance end-users' technical skills.Create and maintain documentation for self-service and issue resolution.Incident, Service Request, and Problem Management Record and track incidents and service requests, ensuring timely resolution and adherence to SLAs.Conduct root cause analysis and implement preventive measures for recurring issues.Office Ownership Perform regular checks for office hardware usability, stability, and uniformity.Manage server rooms, respond to alerts, and assist with server commissioning and decommissioning.Collaboration and Communication Work closely with cross-functional teams to resolve complex technical issues.Provide clear and concise communication to end-users on ongoing support activities.Qualifications and skills: 2 – 3 years proven experience as a Desktop Engineer or in a similar technical support role.Proven experience in supporting Windows, mac OS and Linux operating systems.Strong knowledge of desktop hardware, software applications, and peripherals.Familiarity with desktop management tools, e.G., SCCM/MDT and MDM (Airwatch, Intune, Jamf).Knowledge of scripting languages (Power Shell, Bash) for automation.Understanding of network protocols, TCP/IP, DNS, DHCP, and Active Directory