Desktop Support Engineer – Malaga, Spain – 5 Days a Week Onsite – €30,000 - €40,000 EUR Humankind have partnered with a leading Software organisation who are in the market for an ambitious Desktop Support Engineer to join an exciting team based in Malaga, Spain. As a Desktop Support Engineer, you will play a pivotal role in ensuring the smooth operation of their desktop infrastructure. Collaborating with various teams, you'll deliver top-notch technical support and maintain an efficient desktop environment. This on-site role requires coverage five days a week, with occasional flexibility for planned support outside regular hours. This team is known for its customer-centric approach, strong technical expertise, and exceptional problem-solving skills. This role needs someone who is fluent in both Spanish & English. Responsibilities: Customer Service Provide exceptional customer service by ensuring a positive experience for end users Communicate effectively, empathetically, and professionally in resolving incidents and requests Desktop Support Provide customer focused support for desktop-related issues, both on-site and remote. Respond promptly to customer inquiries, troubleshoot technical problems, and minimize downtime. Desktop Infrastructure Management Install, configure, and maintain desktop operating systems and applications. Collaborate with the IT team for standardized deployments and security measures. Hardware and Peripheral Management Manage desktop hardware inventory, installations, upgrades, and repairs. Coordinate with vendors for hardware-related issues and warranty matters. User Training and Documentation Develop training materials and conduct sessions to enhance end-users' technical skills. Create and maintain documentation for self-service and issue resolution. Incident, Service Request, and Problem Management Record and track incidents and service requests, ensuring timely resolution and adherence to SLAs. Conduct root cause analysis and implement preventive measures for recurring issues. Office Ownership Perform regular checks for office hardware usability, stability, and uniformity. Manage server rooms, respond to alerts, and assist with server commissioning and decommissioning. Collaboration and Communication Work closely with cross-functional teams to resolve complex technical issues. Provide clear and concise communication to end-users on ongoing support activities. Qualifications and skills: 2 – 3 years proven experience as a Desktop Engineer or in a similar technical support role. Proven experience in supporting Windows, macOS and Linux operating systems. Strong knowledge of desktop hardware, software applications, and peripherals. Familiarity with desktop management tools, e.g., SCCM/MDT and MDM (Airwatch, Intune, Jamf). Knowledge of scripting languages (PowerShell, Bash) for automation. Understanding of network protocols, TCP/IP, DNS, DHCP, and Active Directory. Experience with virtual desktop infrastructure (VDI) and remote desktop solutions. Solid understanding of ITIL principles and best practices. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. A strong sense of responsibility and initiative and an ability to complete tasks accurately. Ability to work in a team environment and independently. Capacity to work in a fast-paced environment. Excellent verbal and written communication skills with high interpersonal skills and customer orientation. IT certifications, such as CompTIA A, MCDST, or similar, are desirable. Some physical lifting required. If you feel this, is you and you are up for a new challenge then please apply with your most up to date CV and the best contact number for immediate consideration